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Tailor your resume to this Field Property Claims Adjuster - Austin, TX role.
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Tailor your resume to this Field Property Claims Adjuster - Austin, TX role.
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About the Role
Farmers is seeking a Field Property Adjuster to conduct investigations, assess property damage, determine liability, evaluate loss extent, and negotiate fair settlements. This role involves using claims handling software, a company car, and a laptop to write estimates in a paperless environment, evaluate subrogation opportunities, and report incidents of theft, fraud, or arson. The position requires acting as a company representative, engaging with various stakeholders, and utilizing strong customer service skills for claim negotiation. Employees on the Catastrophe team will travel for specified periods, and hires are expected to commit to 1-3 CAT deployments per year.
Responsibilities
- Conduct virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
- Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
- Evaluate and report on potential subrogation opportunities.
- Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
- Perform duties independently, with work directly impacting management outcomes.
- Act as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
- Engage regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
- Use strong customer service skills to negotiate with policyholders to settle the claim.
- Perform additional duties as assigned.
- Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals.
- Travel away from residence for a specified period of time for Catastrophe team assignments.
- Commit to 1–3 CAT deployments per year.
Requirements
- High School diploma or equivalent required.
- Prior general work experience with demonstrated customer service and time management skills is preferred.
- Strong written/verbal communication, critical thinking and negotiation skills.
- Ability to work in a fast-paced environment while multi-tasking.
- Proficiency with smartphones and Microsoft Office applications.
- Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
- Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
- Valid driver's license and Bondable.
- Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle.
- Willing & Able to climb ladders to inspect roofs, and be comfortable working on rooftops, multiple times per day.
- Willing & Able to work in small, confined spaces that have been damaged; such as attics and crawlspaces.
- Willing & Able to achieve a minimum passing score on all claims training exams; where applicable.
- Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 2-3 days.
- Hires will be expected to commit to 1–3 CAT deployments per year.
- Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.
- Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Skills
- Customer service
- Time management
- Written communication
- Verbal communication
- Critical thinking
- Negotiation
- Multi-tasking
- Smartphone proficiency
- Microsoft Office applications
- Interacting with diverse people
- Claims handling
- Property damage assessment
- Coverage application
- Driving
- Bondability
- Climbing ladders
- Working on rooftops
- Working in confined spaces
- Computer proficiency
- Estimate writing
Location
- Remote
- US - TX - Austin
Work Type
- Remote
- Hybrid
Experience Level
- Prior general work experience preferred
Education Level
- High School diploma or equivalent
Salary/Compensations
- Competitive starting salary
- Competitive salary commensurate with experience, qualifications and location
Benefits
- Paid training through the award-winning and industry-leading University of Farmers.
- Flexibility and independence to work outside the confines of a desk job.
- 401K
- Bonus Opportunity (based on Company and Individual Performance)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
About the Company
- Farmers is an award-winning, equal opportunity employer known for its unforgettable jingle and passion for purpose.
- The company delivers peace of mind when it matters most and fosters a results-driven, high-performance culture that thrives on creativity, accountability, and bold solutions.
- Growth is a way of life for both the organization and its employees.
- Farmers tackles challenges head-on, learns from every experience, and measures its impact on the customers who trust them.
- The company offers a supportive community, competitive benefits, meaningful volunteer projects, and opportunities to shape the future alongside talented colleagues.
- Helping others is at the heart of what Farmers does.
- Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when employees have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person.
- The hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.
- Applicants beyond fifty (50) miles may still be considered.
Equal Opportunity
- Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.