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About the Role
Make your mark at one of the biggest names in payments. We’re looking for an Implementation Manager to join our Customer Experience team and help us unleash the potential of our business.
Responsibilities
- Possess expert level of knowledge on all relevant products and services.
- Support customers in integrating with Worldpay suite of payment services.
- Work directly with the customer and Account Management team to understand business needs and deliver solutions.
- Support the customer and their technical team to integrate to our suite of products, designing and setting up accounts, providing technical guidance, and troubleshooting incidents.
- Define finalized scope and manage projects through completion and post-live monitoring.
- Keep stakeholders updated via scheduled meetings to identify risks and ensure project progress.
- Utilize project management skills to manage a high number of projects concurrently.
- Plan and deliver customer demos and training on product functionality.
- Build awareness of changing technical trends within the payment processing industry and wider technical trends.
- Perform other related duties as assigned.
Requirements
- 5 years and up experience in managing projects and delivering customer technical integrations.
- Confidence and experience in managing relationships between internal and external stakeholders.
- Strong communication and interpersonal skills.
- Ability to speak up in meetings and contribute positively.
- Creative and forward thinking with a good aptitude for problem solving.
- Curiosity and ability to capture customer requirements using funneling techniques.
- Ability to work independently and as a team player.
Skills
- Technical expertise in XML, JSON API is preferred.
- Experience with implementation involving Web and Mobile SDKs, React Native and JavaScripts.
- Knowledge of Database technologies: Oracle / SQL.
- Ability to perform server log checks with SPLUNK analysis tool.
- Japanese and English language proficiency is preferred.
Experience Level
- 5 years and up experience
About the Company
- Our inclusive and global teams win together every day.
- We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
- The people, the energy, the connections – it’s unmatched.
- Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
- Globalpayers think like a client, act like an owner and win as one team.
- We’re curious and innovative – always finding better ways to deliver impact.
- We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.