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About the Role
Paychex is integrating payroll, HR, benefits, and advisory services into a unified HCM platform. As Paychex and Paycor combine, we are leveraging technology, data, AI, and human expertise to enhance business operations and employee support. This role is crucial in managing and directing the Employer Shared Responsibility Services team, ensuring efficient case setup and ongoing client service.
Responsibilities
- Manages, monitors, and directs all activities, workflows, and transactional management of the Employer Shared Responsibility Services team.
- Provides direct supervision to staff responsible for processing new case set-ups and responding to client and partner inquiries.
- Oversees case submissions to ensure completion within service level agreements.
- Ensures staff complete onboarding calls and respond to inquiries from clients and Sales and Operations partners.
- Communicates performance expectations and reviews departmental processes to meet operational priorities.
- Assists in establishing departmental policies and implements procedures for timely and accurate service.
- Reviews business processes for accuracy, efficiency, and adherence to service level standards, recommending improvements.
- Recruits, hires, and evaluates personnel performance.
- Counsels and develops staff through career development and training programs.
- Represents the department on teams and projects to ensure departmental needs are met and align with goals.
- Assists in the preparation of the annual budget and monitors expenses.
Requirements
- 5 years of experience in Customer Service and Sales or Insurance.
- 2 years of experience in Supervisory experience.
- Life, Accident and Health license must be obtained within 90 days of employment.
Work Type
- Full-time
Experience Level
- 5 years of experience
- 2 years of supervisory experience
Education Level
- Bachelor's Degree in Business - Preferred
Salary/Compensations
- USD $60,200/yr
Benefits
- Medical coverage
- Virtual wellness classes
- Tuition reimbursement
- 401(k) + employer match
- Adoption assistance
- Financial assistance
- Paid time off
- Company holidays
- Culture days
- Work-life balance programs
- Training and development programs
- Paid time off for volunteerism
About the Company
- Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform.
- As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes.
- This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work.
- At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Equal Opportunity
- Paychex is an equal opportunity employer.
- We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit.
- We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.