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About the Role

As an Engagement Manager at HSO, you will provide senior oversight across assigned engagements, ensuring alignment on client expectations, project execution, commercial performance, risk resolution, and account growth. You will act as a client-facing partner from sales through project delivery, offering executive visibility, strengthening governance, removing blockers, and enabling successful outcomes.

Responsibilities

Serve as a trusted partner to client sponsors, establishing clear expectations and maintaining alignment on business outcomes, priorities, and delivery commitments.
Provide executive-ready communication on engagement health, delivery performance, key risks, decisions, dependencies, and required actions.
Build confidence through transparency, reliability, sound judgment, and consistent follow-through.
Maintain continuity from the sales process through project delivery, reinforcing trust and accountability throughout the engagement lifecycle.
Establish and reinforce effective engagement governance, including status visibility, decision tracking, ownership, and follow-up discipline.
Oversee project health across scope, timeline, quality, financial performance, risks, and client outcomes.
Identify delivery risks and blockers early, coordinate the right resources, and drive issues to accountable resolution.
Enable project teams through methodology adherence, delivery discipline, and effective use of project tools.
Partner with delivery leaders and project teams to maintain alignment between client expectations and execution.
Monitor delivery financials and commercial risk signals, helping ensure engagement performance remains aligned with client value and business expectations.
Assess the impact of scope, timeline, resource, quality, and dependency changes and elevate decisions when leadership action is required.
Support timely resolution of escalations while maintaining clear communication with client and internal stakeholders.
Capture lessons learned and apply insights to strengthen delivery performance and future engagement planning.
Collaborate throughout the sales process to refine scope definition, delivery strategy, quote inputs, and statement of work development.
Help translate client needs into a clear delivery approach, practical commitments, and aligned expectations.
Provide delivery perspective during deal shaping to identify risks, dependencies, assumptions, and resource considerations before project launch.
Partner with sales and account leaders to support successful deal closure and a coordinated transition into delivery.
Identify client roadmap needs, qualified growth opportunities, and follow-on work based on engagement outcomes and evolving business priorities.
Route opportunities appropriately and support internal alignment on next steps.
Share engagement insights, delivery patterns, and lessons learned with leadership to strengthen future execution.
Contribute to a culture of proactive ownership, collaboration, and continuous improvement.

Requirements

Experience leading Microsoft business application and enterprise transformation delivery engagements.
Credibility with client sponsors, executive stakeholders, delivery leaders, and cross-functional teams.
Working knowledge of engagement governance, project delivery, financial performance, commercial risk, and escalation management.
Experience contributing to scope definition, quote development, delivery strategy, and statement of work alignment.
Industry and functional expertise across manufacturing, professional services, and/or supply chain management.
Strong communication skills with the ability to turn complex delivery information into clear executive-level updates and decisions.
A proactive, organized approach with the ability to manage ambiguity, competing priorities, and high-pressure situations.
A commercial mindset and an understanding of how delivery performance affects client value, profitability, and account growth.
Understanding that successful engagements require more than strong project plans; they require trusted relationships, clear governance, commercial awareness, proactive risk management, and disciplined follow-through.
Ability to communicate with confidence and good judgment, remain calm when priorities shift or issues escalate, and bring the right people together to move work forward.
Ability to anticipate risks, create clarity, and drive decisions and actions to closure.
Ability to connect client outcomes, delivery execution, and financial performance.
Ability to build confidence by being transparent, reliable, and accountable from the earliest sales conversations through successful delivery and future roadmap planning.

Skills

Microsoft business application
Enterprise transformation delivery
Client partnership
Executive alignment
Engagement governance
Delivery oversight
Financial performance monitoring
Commercial risk management
Escalation management
Scope definition
Delivery strategy
Statement of work development
Sales process collaboration
Account growth identification
Communication
Organization
Ambiguity management
Priority management
Risk anticipation
Decision driving
Commercial mindset

Salary/Compensations

Competitive pay with performance-based bonus

Benefits

Generous paid time off
Flexible and affordable benefits program
Medical, dental & vision coverage
Flexible spending accounts
Health reimbursement account
401(k) plan with a company match

About the Company

At HSO, successful enterprise transformation depends on strong client alignment, disciplined delivery, and trusted leadership.
We offer a dynamic and thriving environment.

Equal Opportunity

HSO is an Equal Opportunity Employer.