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About the Role
The Senior Spa Therapist reports to the Spa Manager and will deliver exceptional guest service, providing guests with warm, friendly, professional beauty services of high quality.
Responsibilities
- Perform all treatments in accordance with SOPs and treatment protocols
- Deliver exceptional service that exceeds guest expectations through high-quality, personalised treatments
- Provide massage and beauty treatments within your qualifications and training
- Deliver treatments across the spa, Darling Hotel and The Star as required
- Build and maintain positive relationships with spa guests
- Complete guest consultations, maintain records, recommend products, drive retail sales, replenish amenities and promptly resolve complaints
- Complete all daily administration, including guest records and sales reporting
- Achieve individual sales targets and contribute to overall spa team performance
Requirements
- Nationally recognised Beauty Therapy qualification (CIBTAC, ITEC, CIDESCO, City & Guilds Level 3 or equivalent) or Diploma in a recognised massage modality
- Certificate IV in Training and Assessment (TAE) desirable
- Minimum two years' experience in a Spa Supervisor or Head Therapist role
- Strong verbal and written communication skills
- Bilingual or multilingual skills advantageous
- Eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Location
- Pyrmont
- Darling Harbour
Work Type
- Full-time
Experience Level
- Senior
- Minimum two years' experience in a Spa Supervisor or Head Therapist role
Education Level
- Nationally recognised Beauty Therapy qualification (CIBTAC, ITEC, CIDESCO, City & Guilds Level 3 or equivalent)
- Diploma in a recognised massage modality
- Certificate IV in Training and Assessment (TAE) desirable
Benefits
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Paid Parental leave from Day 1
- Secondary Carer’s leave
About the Company
- For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
- Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
- The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
- With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
- At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
- We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
- The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
Equal Opportunity
- We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities.
- We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
- We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.