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About the Role
OneView is seeking an experienced Product Manager to lead the vision, strategy, and backlog for the store experience, which includes the front-end applications used by store personnel for customer service, payment processing, cash management, stock handling, and shift operations. This role significantly impacts the daily work of tens of thousands of store colleagues globally.
Responsibilities
- Own the product vision and strategy for the store experience, aligning with commercial objectives and revenue.
- Plan and conduct user research with store personnel, translating findings into backlog changes.
- Translate research into clear design direction for the UX designer, defining problems, users, constraints, and desired outcomes.
- Manage the backlog by creating and prioritizing epics and user stories, defining acceptance criteria, and maintaining a prioritized queue.
- Rank work with stakeholders by value and ROI, adjusting priorities during sprints as needed.
- Define interface requirements between the front-end store experience and platform services, collaborating with architects and engineers.
- Represent the store user in all decision-making forums, including design reviews and governance.
- Ensure Scrum team deliverables meet quality and non-functional requirements, focusing on accessibility, performance, and offline behavior.
- Own the release plan for the store experience and set expectations for new functionality delivery.
- Update or draft documentation for all features upon shipping, including functional, technical, release notes, and training materials.
- Coordinate dependencies with other teams and third parties, surfacing conflicts early.
Requirements
- 3+ years as a Product Manager or Product Owner on customer-facing or associate-facing software; Point of sale, self-service, or store operations experience is strongly preferred.
- Proven ownership of product vision and strategy, with personal experience writing user stories and acceptance criteria.
- Decisive leadership with the ability to own and adjust decisions, operating without a committee.
- Experience planning and conducting user research in real-world working environments and demonstrating product changes resulting from it.
- Proficiency in reading wireframes, prototypes, and design systems, with the ability to brief designers precisely.
- Understanding of store operations, including staffing pressures and peak trading, to design for users under pressure.
- Ability to communicate credibly with both store associates and head office technology leaders.
- Experience writing testable, complete, and unambiguous acceptance criteria that account for adjacent features, integrations, and platform behavior.
- Solid understanding of cloud-native, API-first architecture and how headless front ends consume platform services to judge requirement costs.
- Ability to defend backlog rankings to stakeholders.
- Experience managing a dependency tracker that is actively used across internal teams and external suppliers.
- Accountability for shipped documentation, ensuring accuracy against shipped features.
- Ability to perform all required tasks unaided, with AI tooling as a supplement to personal judgment.
Skills
- Product Management
- Product Ownership
- User Research
- Backlog Management
- Agile Methodologies
- Scrum
- API-first Architecture
- Cloud-native Architecture
- User Story Writing
- Acceptance Criteria Definition
- Cross-functional Collaboration
- Stakeholder Management
- Communication
- Problem Solving
- AI Tooling
Location
- Remote-first
Work Type
- Remote
- Full-time
Experience Level
- Mid-level
- Senior
About the Company
- OneView Commerce provides a headless commerce platform specifically designed for physical retail, enabling large retailers to innovate rapidly.
- The company's platform allows for fast deployment of store experiences and empowers retailers to build custom solutions on a transaction engine engineered for physical stores.
- OneView enables global retailers to continuously launch new journeys, channels, and store formats.
- Founded in 2010, OneView's mission is to enable retailers to deliver exceptional store experiences by providing a single view of customers, orders, and inventory throughout the shopping journey.
- OneView operates as a remote-first team with employees globally.
- The company is a trusted provider of digital commerce systems for leading retailers.
- OneView has been recognized as one of Built In's Best Places to Work for three consecutive years.
- The leadership team possesses extensive experience in software development, delivery, sales, and marketing.
Equal Opportunity
- OneView Commerce is an equal opportunity employer.
- All qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.