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About the Role
As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments, troubleshooting, diagnostics, and decommissions. This role allows you to deepen your understanding of Data Center standard processes, develop mentoring skills, and familiarize yourself with security and data management procedures, accelerating your career growth. You will be part of Microsoft’s Cloud Operations & Innovation (CO+I) team, delivering the core infrastructure for Microsoft's online services like Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.
Responsibilities
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assists and provides guidance to other technicians to complete challenging or complex tasks.
- Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
- Embodies our culture and values.
Requirements
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND relevant experience supporting IT equipment or related technology.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Skills
- Computer hardware and components
- Supporting IT equipment or related technology
Location
- Germany
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- High school diploma, GED, or equivalent
Salary/Compensations
- € 43,600.00 - € 57,800.00 per year
Benefits
- Certain roles may be eligible for benefits and other compensation.
About the Company
- Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
- Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers.
- Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
- With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.