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About the Role

This role contributes to Starbucks success by utilizing functional expertise to create and maintain the Reserve & Roastery Experience for retail leadership teams. Specialists are responsible for the success of specific functions of Reserve and Roastery store operations, building and executing strategies, developing capabilities, and driving operational excellence. They also play an active role in leadership activities, acting as management coverage based on business needs and coaching store partners.

Responsibilities

Ensures customer and partner areas are well maintained and organized enabling partners to operate with excellence
Ensures visual merchandising tools such as merchandising atlas and planograms are in use to maintain visually appealing customer areas
Works shoulder-to-shoulder with the sr operations managers, operations managers and cross-functional partners to ensure customer-facing areas meet brand standards
Ensures back-of-house areas are clean, safe, and well- maintained to 5S standards
Coordinates with operations managers to ensure front-of-house areas are well-organized and maintained
Leads inventory accuracy, ensuring stores have the right product and quantities to grow sales and minimize waste
Maintains accurate food and beverage pars that meet customer demand while minimizing waste
Collaborates with sr operations managers, operations managers, and cross-functional partners to validate that inventory availability aligns with customer needs and business fluctuations
Communicates inventory availability issues promptly with the leadership team and store partners
Ensures inventory is accurately accounted for and inventory issues are resolved promptly
Validates store systems and processes are in place to support operational excellence and builds leadership team capability
Maintains store organization by using pars, schematics, and assessments, and validates delivery readiness
Conducts operational assessments to validate compliance standards and promptly addresses any identified gaps
Identifies operational opportunities and executes a plan to close gaps to elevate the Starbucks Reserve Experience
Role models personal growth and holds oneself and others accountable for achieving results while living Our Mission and Values
Spends time shoulder- to shoulder with operations managers to problem-solve inventory issues
Identifies barriers to growth and is focused on collaboration that drives results
Regularly reviews Key Performance Indicators (KPIs), identifying areas to influence decision making
Collaborates with sr operations manager, operations managers and cross-functional partners to establish data-driven business plans
Works with sr operations manager and operations managers to capture steps needed to close standards gaps and identify opportunity gaps
Leverages shoulder-to-shoulder time to support zone priorities and build partner capability
Identifies barriers in area of expertise and provides recommendations and guidance to the sr operations manager and operations manager team and escalates identified opportunities to the store director when necessary
Has a plan in place to prioritize the right work and achieve established goals
Builds an intentional calendar that includes time to address key priorities
Remains up to date on all retail communications and retail planning materials
Creates space to adapt to the unexpected to support the business
Plans intentional shoulder-to- shoulder time with sr operations manager, operations managers and peers to lead change and elevate the customer experience
Works with the director, sr operations manager and operations manager team to prioritize and support key business priorities
Collaborates with partners to share key information and influence decision making that drives excellence
Provides leaders with relevant decision-making information to ensure they can articulate the plan and problem-solve appropriately
Collaborates with the sr operations managers, operations managers, peers in and across markets and cross-functional partners to deliver operational excellence and elevate the Starbucks Reserve Experience
Role models a learning environment that encourages continuous improvement and solution-oriented thinking
Contributes to an inclusive and accessible environment for all partners
Celebrates partner contributions through recognition programs and encourages others to do the same
Leads as a Community Champion learning what matters to the community and gets the team involved in locally relevant initiatives

Requirements

Progressively responsible retail or restaurant management experience
21+ years of age
Ability to read, understand, follow, and enforce safety procedures
Ability to carry 35lbs. on a consistent basis

Skills

Additional languages beneficial
Proficiency using store computer systems and programs, including Microsoft 365
Effective oral & written communication skills
Organization, planning, and prioritization skills
Strong problem-solving skills
Ability to handle confidential and sensitive information

Location

On-site at a Reserve or Roastery location

Work Type

Full-time
On-site

Experience Level

Management experience

Education Level

High school/GED

Benefits

Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement

About the Company

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.
We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio.
Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US.

Equal Opportunity

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.