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About the Role
New York Life is seeking a Senior Associate, Technology Enablement within the Business Solutions team to modernize and streamline processes for the small business market. This individual contributor role collaborates closely with the technology organization to identify and shape technology-enabled initiatives that improve service to agents, business owners, and clients.
Responsibilities
- Build strong working fluency in Business Solutions’ products, operating model, customer and agent journeys, and competitive context.
- Identify friction points, inefficiencies, and opportunities where technology-enabled change would create meaningful value.
- Document and translate business challenges into clearly framed problem statements.
- Support the definition of technology-dependent initiatives, including scope, requirements, success metrics, and sequencing.
- Work with technology partners to validate feasibility, surface dependencies, and evaluate solution approaches.
- Bring rigor and structure to opportunities before they enter formal delivery.
- Help move initiatives forward by coordinating with partners across technology, operations, vendors, finance, compliance, and field stakeholders.
- Build effective working relationships across a complex stakeholder environment and contribute to building consensus without formal authority.
- Track cross-organizational dependencies and escalate risks, trade-offs, and decision points to Business Solutions leadership.
- Serve as a knowledgeable resource to Business Solutions leadership on the technology implications of business decisions.
- Prepare clear, well-reasoned analysis and recommendations on technology investment, deferral, and sequencing.
- Represent Business Solutions’ technology needs in working sessions with enterprise partners.
Requirements
- Experience contributing to technology-enabled business change in a complex enterprise environment.
- Strong business acumen and curiosity, including the ability to quickly develop a working understanding of new products, processes, and operating models.
- Demonstrated ability to work effectively through influence, driving outcomes with teams over which they have no direct authority.
- Strong analytical and problem-solving skills, with the ability to work through ambiguity, structure complex problems, and identify practical solutions.
- Clear and confident written and verbal communicator, comfortable engaging with stakeholders at all levels.
- Working familiarity with how technology gets delivered in large organizations, including SDLC, agile delivery models, requirements definition, and the trade-offs between build, buy, and integrate.
- Comfortable operating in a fast-moving environment and managing multiple priorities simultaneously.
- Sound judgment, intellectual honesty, and a low-ego, collaborative working style.
- 5 to 7 years of relevant experience spanning business and technology roles, including time spent on technology-enabled change initiatives.
- Insurance industry experience strongly preferred; experience in financial services or other complex, regulated industries will be considered.
- Experience in employee benefits, group insurance, or the small business market is a plus.
- Experience working alongside technology teams on enterprise initiatives.
- This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Skills
- Technology Enablement
- Business Solutions
- Structured analytical thinking
- SDLC
- Agile delivery models
- Requirements definition
- Build, buy, or integrate evaluation
Location
- New York
Work Type
- Hybrid - 3 days per week
Experience Level
- Senior Associate
- 5 to 7 years of relevant experience
Education Level
- Bachelor’s degree required
Salary/Compensations
- $100,000-$143,000
Benefits
- Full package of benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
About the Company
- New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
- New York Life operates in the best interests of its policy owners due to its mutuality.
- Recognized as one of Fortune’s World’s Most Admired Companies.
Equal Opportunity
- At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities.
- We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together.
- This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
- By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.