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About the Role
Partner with business stakeholders, product teams, developers, and cross-functional technology teams to analyze business needs and support the delivery of technology solutions across HR platforms. This role supports solutions involving SAP SuccessFactors, automation, and emerging capabilities like SAP Joule and Generative AI, offering an opportunity to develop a strong understanding of HR technology, business processes, data, integrations, and enterprise technology delivery.
Responsibilities
- Partner with HR, business, product, and technology teams to understand business processes, requirements, challenges, and desired outcomes.
- Gather, analyze, document, and translate business requirements into clear functional and technical requirements, user stories, and acceptance criteria.
- Support the planning and execution of HR Technology roadmap initiatives, helping evaluate business needs, define capabilities, identify dependencies, and coordinate delivery across multiple workstreams.
- Support HR technology and Saas solutions across SAP SuccessFactors EC, ECP, CPI and other enterprise platforms.
- Analyze business processes, HR data, system interfaces, integrations, APIs, and data flows to identify requirements, dependencies, gaps, and opportunities for improvement.
- Assist with SaaS product evaluations and proof-of-concepts (POCs) by documenting use cases, requirements, integration considerations, security dependencies, and expected business outcomes.
- Work closely with developers and engineers to clarify requirements and ensure solutions align with business needs and architectural guidelines.
- Support reporting, dashboards, analytics, and data-driven solutions that provide actionable HR and employee insights.
- Participate in system integration testing (SIT), user acceptance testing (UAT), regression testing, defect tracking, and validation of delivered solutions.
- Create and maintain process flows, requirements documentation, data mappings, test cases, release documentation, and support procedures.
- Support SAP Joule, Generative AI, automation, and other AI-enabled capabilities designed to improve HR processes and employee experiences.
- Participate in Agile ceremonies, backlog refinement, sprint planning, release activities, and continuous improvement initiatives.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Analytics, Engineering, Business Technology, or a related field, or equivalent practical experience.
- 1–4 years of professional experience in technology analysis, business systems analysis, HR technology, data analysis, software delivery, or a related field.
- Foundational understanding of business and systems analysis, requirements gathering, data analysis, integrations, APIs, databases, and cloud technologies.
- Exposure to or interest in SAP SuccessFactors, including Employee Central (EC), Employee Central Payroll (ECP), SAP Cloud Integration (CPI), and related HR technologies.
- Ability to gather and document business requirements, functional requirements, user stories, process flows, and acceptance criteria.
- Basic understanding of data flows, data validation, data quality, and system integration concepts.
- Experience or familiarity with testing methodologies, test cases, defect management, SIT, and UAT.
- Basic understanding of reporting and analytics tools such as Power BI, Tableau, or similar technologies.
- Strong analytical, problem-solving, communication, and documentation skills.
- Ability to collaborate effectively with business stakeholders, product teams, developers, engineers, and other cross-functional teams.
- Familiarity with SAP SuccessFactors EC/ECP, SAP CPI, APIs, web services, or enterprise integration concepts.
- Understanding of HR and payroll processes and data.
- Familiarity with SQL and the ability to perform basic data analysis and validation.
- Understanding of REST APIs and system-to-system integrations.
- Exposure to SAP Joule, Generative AI, AI agents, or other emerging AI technologies.
- Exposure to low-code/no-code platforms, such as Microsoft Power Platform, SAP Build, or similar technologies.
- Familiarity with Jira, Confluence, Agile/Scrum, or similar delivery and collaboration tools.
- Exposure to cloud platforms such as Microsoft Azure, AWS, or SAP Business Technology Platform (BTP).
- Familiarity with data privacy, security, controls, and governance, particularly within HR technology environments.
Skills
- Analytical skills
- Problem-solving skills
- Communication skills
- Organizational skills
- SAP SuccessFactors Employee Central (EC)
- SAP SuccessFactors Employee Central Payroll (ECP)
- SAP Cloud Integration (CPI)
- SaaS solutions
- Automation
- SAP Joule
- Generative AI
- Reporting
- Analytics
- Data analysis
- Business analysis
- Systems analysis
- Requirements gathering
- Integrations
- APIs
- Databases
- Cloud technologies
- Testing methodologies
- Defect management
- SIT
- UAT
- Power BI
- Tableau
- SQL
- REST APIs
- Low-code/no-code platforms
- Microsoft Power Platform
- SAP Build
- Jira
- Confluence
- Agile/Scrum
- Microsoft Azure
- AWS
- SAP Business Technology Platform (BTP)
- Data privacy
- Security
- Controls
- Governance
Location
- Hybrid
Work Type
- Hybrid - 3 days per week
- Full-time
Experience Level
- 1-4 years of professional experience
Education Level
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Analytics, Engineering, Business Technology, or a related field, or equivalent practical experience.
Salary/Compensations
- $100,000-$143,000
Benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
About the Company
- At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
- Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
- As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Equal Opportunity
- At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
- Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.