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About the Role

As our Assistant Property Manager/Community Manager, you’ll be at the heart of the day-to-day experience for both our residents and our team. You’ll balance people, property, and priorities - supporting and coaching site teams, overseeing building maintenance and safety, coordinating contractors, keeping operations on track, and creating a community where residents feel heard and valued. This is a role for someone who is hands-on, proactive, organized, and comfortable making decisions.

Responsibilities

Complete weekly, monthly and annual building walks and checklists.
Review and sign off on daily, weekly and monthly inspections completed by site maintenance technicians.
Oversee turnover processes for standard turns, adhering to timing and standards.
Act as the health and safety site representative; oversee training and participate in monthly H&S walks.
Review, assign, re-assign, and close work orders to ensure timely completion of resident maintenance requests and common area maintenance.
Provide recommendations for changes or enhancements to preventative maintenance contracts.
Maintain strong relationships with tenants to reflect superior customer service.
Ensure prompt service to tenants and prospective tenants.
Plan and lead delivery of resident engagement events, executing a minimum of 8 events per calendar year.
Reasonably enforce the landlord’s rules and regulations.
Promote tenant retention by communicating effectively with existing residents and ensuring resident issues are dealt with.
Maintain the privacy and confidentiality of all resident information.
Keep Property Manager informed about any significant expense requirements that will impact monthly budgets and provide input into monthly variance reporting.
Ensure the unit make-ready process is complete and unit is ready for occupancy.
Administer maintenance operations to ensure timely completion of work orders and accuracy of Yardi work order system.
Ensure requested work is completed to Old Oak standards, prior to invoice approval.
Ensure that all urgent repairs or hazards are promptly resolved.
Oversee maintenance expenditures to ensure that site and/or centralized maintenance resources are being utilized effectively before contacting a contractor.
Work closely with Centralized Maintenance Lead Hand to ensure that Preventative Maintenance contractors are adhering to the scope of the contract.
Lead, supervise, and support the superintendents with a collaborative approach to ensure team cohesion, effectiveness, engagement, and communication.
Monitor cleaning standards for campus through daily inspections to ensure they meet Old Oak standards.
Establish, maintain, and promote excellent relations with all internal and external customers, contractors and trades.
Embody the Old Oak Vision and Values in every action.
Coordinate the move-in and move-out process, including scheduling required inspections and contractors.
Work directly with Old Oak’s leasing team to ensure the presentation of units adheres to Old Oak standards.
Ensure parking enforcement is properly maintained.
Ensure any incident and accident reports are properly completed and promptly sent to Assistant Property Manager for record keeping.
Follow Health & Safety guidelines including WHMIS.
Maintain a positive relationship with co-workers, contractors and tenants.
Other duties as required.

Requirements

Minimum 2 years’ experience in Property Management.
2 years’ previous work experience managing a team.
Demonstrates a strong desire for continuous learning and professional growth within the role.
Exhibits a customer-focused mindset and commitment to service excellence.
Displays patience and active listening skills in interactions with others.
Takes initiative and demonstrates a proactive approach to work.
Maintains resilience and professionalism under pressure.
Consistently adheres to organizational policies, procedures, and safety regulations.
Applies sound judgment and effective decision-making in a variety of situations.
Demonstrates strong planning, organizational, and time management skills.
Exhibits a high level of accuracy and attention to detail.

Skills

Property Management
Team Management
Customer Service
Communication
Resident Engagement
Maintenance Oversight
Compliance
Safety and Security
Contractor Coordination
Operations Management
Problem-Solving
Decision-Making
Proactive Approach
Organization
YARDI experience

Work Type

Temporary Full-Time
6-Month Contract

Experience Level

Minimum 2 years’ experience in Property Management
2 years’ previous work experience managing a team

Education Level

Property Management designation preferred

Benefits

Competitive wage structure
Health and wellness benefits
Opportunities for subsidized professional development

About the Company

We demonstrate integrity in everything we do.
We keep our people, our customers, and our community as our priority.
We are a company where people want to be.
Certified Great Place to Work®
A company that gives back to the local community
Room for future growth and advancement
A friendly, fun, and safe team-oriented work environment