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About the Role
The Tailor delivers high-quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. This role requires a keen eye for detail, strong sewing and alteration abilities, and a commitment to excellence. As a key member of a high-performing team, the Tailor is expected to demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction.
Responsibilities
- Perform standard alterations including pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments.
- Maintain an average of 60 minutes of productive alteration work per working hour.
- Ensure all garments meet high-quality standards, including clean finishes, secure stitching, even seams, and the removal of loose threads and pins.
- Press garments to ensure a clean crisp finish.
- Maintain a clean, organized, and efficient workspace.
- Ensure all tools and materials are properly stored and well-maintained.
- Demonstrate proficiency with all tailor shop equipment.
- Ensure completed work is accurately tagged, organized, and ready for customer pickup.
- Monitor tailoring supplies and request replenishment from management.
- Support front-of-house activities such as cleaning, restocking merchandise, or assisting customers.
- Participate in customer consultations, offering guidance and recommendations on alterations and garment fit.
- Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions.
- Adapt to changing workload priorities and scheduling needs.
- Share specialized tailoring knowledge and techniques with fellow tailors.
- Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring and pressing techniques.
- Seek and respond to constructive feedback from management.
- Communicate concerns or requests promptly.
- Report any incidents, accidents, or safety hazards to the manager on duty or Regional Manager.
- Support sales staff by providing tailoring insights that enhance product knowledge and improve the customer experience.
- Uphold standards of professional appearance and personal care.
Requirements
- Ability to operate small tools and equipment including needles, scissors, sewing machines, and presses, with precision.
- Ability to understand, follow, and execute detailed instructions.
- Ability to sit and stand for extended periods of time.
- Strong attention to detail to ensure all garments meet quality standards.
- Excellent time management skills to complete each alteration efficiently within designated timeframes.
- Ability to communicate clearly and professionally.
- Ability to read, count, and write to complete required documentation accurately.
- Physically able to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
- Ability to work at least 20 hours per week when needed, including any days and hours the store is in operation.
Skills
- Sewing
- Alterations
- Garment repair
- Measurements
- Fittings
- Customer service
- Time management
- Communication
Location
- Multiple store or site locations
- Multiple brands
Work Type
- Full-time
- Part-time
Salary/Compensations
- $19.42-$31.07/hr
About the Company
- Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
Equal Opportunity
- Equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.