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About the Role
As a Client Services Lead, you will own Mercor's relationships with healthcare and life sciences clients, ensuring they receive maximum value from Mercor's expert network and data products while navigating the sector's unique regulatory and clinical requirements. This role is highly autonomous and requires building the healthcare client function from scratch.
Responsibilities
- Identify, engage, and onboard healthcare and life sciences clients and partners
- Test and iterate on service models tailored to healthcare-sector needs
- Create early playbooks for how Mercor serves healthcare clients
- Lead client conversations end-to-end, from scoping through renewal and expansion
- Qualify client needs, define mutual value, and drive engagements to close
- Structure commercial terms suited to healthcare organizations' procurement and compliance norms
- Own negotiations on pricing, scope, timelines, and obligations with healthcare clients
- Work closely with Legal and Finance to move quickly without sacrificing rigor
- Navigate data rights, privacy, and compliance requirements specific to healthcare
- Act as the primary point of contact for healthcare-sector clients and senior stakeholders
- Manage complex, multi-party relationships with clarity and credibility
- Align internal teams around healthcare client priorities
- Start hands-on: build client lists, run outreach, draft docs, close deals yourself
- Identify patterns and convert them into repeatable processes as the healthcare book of business scales
Requirements
- 5+ years in Client Service, Account Management, or Commercial roles, serving healthcare or life sciences clients
- Proven experience negotiating and closing contracts
- Track record managing high-stakes external stakeholders, including clinical and compliance functions
- Direct experience working with data products
- Builder mentality: excited by ambiguity and 0→1 problems
- Scrappy, resourceful, comfortable with unglamorous work early on
- Strong commercial instincts and negotiation skills
- Clear, concise communicator with executive presence
- Able to operate independently while partnering closely with internal teams
- Experience in healthcare, life sciences, health-tech, or payer/provider organizations
- Exposure to data-driven products, AI, or technical/clinical stakeholders
- Background working cross-functionally with legal and finance teams
- Familiarity with healthcare compliance and data rights (e.g., HIPAA, HITRUST)
Skills
- Client Management
- Data Strategy
- Contracting
- Stakeholder Alignment
- Negotiation
- Communication
- Commercial Acumen
- Problem-Solving
Location
- San Francisco
- New York City
- London
Work Type
- In-person
- Full-time
Experience Level
- 5+ years
Benefits
- Bi-annual performance bonus structure
- Generous equity grant vested over 4 years
- Up to $15k relocation bonus
- $10K housing bonus
- $1.5K monthly stipend for meals
- Free Equinox membership
- $200 monthly laundry reimbursement
- $200 monthly personal wellness reimbursement
- Health, Dental, Vision insurance
About the Company
- Mercor's mission is to organize human intelligence to power the AI economy.
- We're a leading AI data company, building the layer between human expertise and frontier models.
- Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models.
- Mercor's APEX benchmark family measures AI's real-world impact on professional work.
- Mercor Enterprise brings this same infrastructure to Fortune 500 companies.
- Mercor is creating a new category of work where expertise powers AI advancement.
- Achieving this requires an ambitious, fast-paced and deeply committed team.
- You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
- Mercor is a profitable Series C company valued at $10 billion.