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About the Role
The People Services Desk Representative is a key contact for employees and leaders, providing timely and accurate support for the People & Culture team. This role focuses on enhancing the employee experience by addressing inquiries, managing lifecycle events, and guiding employees through company programs with clarity and care.
Responsibilities
- Serve as a trusted first point of contact for employees and leaders, delivering timely, customer focused, and solution-oriented support.
- Help create a positive employee experience by answering questions, resolving requests, and connecting employees with the right resources.
- Respond to employee and leader inquiries through multiple support channels while meeting established service level agreements (SLAs).
- Build trust through professionalism, discretion, and strong communication skills.
- Process employee lifecycle transactions and related administrative activities, ensuring accuracy, timeliness and compliance.
- Coordinate and support onboarding processes, including background checks and employment verification.
- Deliver and support new employee orientation sessions.
- Use critical thinking and sound judgment to troubleshoot issues and escalate complex matters when appropriate.
- Leverage technology, self-service tools, AI-enabled resources, and People systems to provide efficient and effective support.
- Maintain accurate and compliant employee records and process transactions with a high level of attention to detail and confidentiality.
- Accurately process a high volume of recurring employee lifecycle transactions in accordance with established procedures.
- Contribute to the creation of standard operating procedures, knowledge articles, FAQs, and self-service resources.
- Generate and analyze basic operational reports and service metrics.
- Identify opportunities to improve processes, reduce recurring issues, and enhance the employee experience.
- Partner with People & Culture team members to continuously improve processes and enhance service delivery.
- Perform other duties as assigned.
Requirements
- 2+ years of professional experience in customer service, HR, operations, administration, or a related field.
- Excellent communication skills, with the ability to build positive relationships and explain information clearly and professionally.
- Ability to perform high-volume, process-driven work accurately and efficiently while meeting service metrics and operational expectations.
- A self-starter mindset with curiosity, initiative, and a willingness to learn new processes and systems.
- Strong problem-solving and critical-thinking skills, with the ability to research issues, evaluate options and identify practical solutions, while knowing when to escalate complex matters.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- A commitment to providing an exceptional employee experience through responsive and customer-focused service.
- Ability to manage confidential information with discretion and professionalism.
- Comfortable working in a fast-paced environment with rapidly changing priorities and evolving processes.
Skills
- Customer service
- HR
- Operations
- Administration
- Communication
- Problem-solving
- Critical-thinking
- Organizational skills
- Attention to detail
- Time management
- Confidentiality
- AI-enabled solutions
- Digital platforms
Location
- United States
Work Type
- Hybrid
Experience Level
- 2+ years of professional experience
Education Level
- Bachelor’s degree in Human Resources, Business Administration, Communications, Psychology, or a related field
Salary/Compensations
- $64,000.00 - $86,000 USD
Benefits
- Medical
- Dental
- Vision
- Short and long-term disability
- Life insurance
- Voluntary benefits
- Family care benefits
- Employee assistance program
- Paid time off and bonding leave
- Paid holidays
- 401(k)/RRSP retirement savings plan with employer contribution
- Employee referral bonuses
- Bonus structure for full-time employees
About the Company
- Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, and energy storage facilities.
- Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence.
- Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day.
- Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.
- Headquartered in the United States, Pattern has a global portfolio of more than 30 power facilities and transmission assets, serving various customers that provide low-cost clean energy to millions of consumers.
Equal Opportunity
- Pattern Energy Group is an Equal Opportunity Employer.