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About the Role
As a Value Stream Manager, you will connect business and technology teams to deliver reliable, high-performing IT services supporting Toll's warehouse and transport operations. You will drive service excellence, resolve complex challenges, identify improvement opportunities, and ensure technology delivers meaningful business outcomes. This is a visible role where you will build stakeholder relationships, influence service priorities, and contribute to continuous improvement of critical technology services.
Responsibilities
- Partner with business stakeholders to understand operational priorities, challenges and opportunities for improvement.
- Act as a trusted escalation point for technology-related issues, coordinating teams to deliver timely and effective outcomes.
- Build strong relationships across warehouse and transport sites through regular engagement and site visits.
- Monitor service performance, identify trends and use insights to improve customer experience and business outcomes.
- Work collaboratively with technology teams and service partners to drive service improvements and operational excellence.
- Communicate technology changes, service updates and improvement initiatives in a clear and meaningful way.
- Support the successful adoption of new technologies, processes and ways of working across the business.
Requirements
- You must be entitled to work in Australia.
- You must be prepared to undertake pre-employment checks including a criminal history check and medical.
Skills
- IT service delivery
- Service management
- Technology operations
- Logistics
- Supply chain
- Warehousing
- Transport
- Relationship building
- Influencing outcomes
- Service performance management
- Issue resolution
- Continuous improvement
- IT Service Management principles and frameworks (e.g., ITIL)
- Infrastructure
- Integration platforms
- End-user technologies (e.g., Microsoft 365, SharePoint)
- Managing outcomes across multiple teams, vendors and stakeholders
- Communication skills
- Stakeholder engagement skills
- Problem-solving skills
Location
- Onsite
- Domestic travel
- International travel
Work Type
- Onsite
- Travel
Experience Level
- Experience in IT service delivery, service management, technology operations or related disciplines.
- Experience working within logistics, supply chain, warehousing, transport or other operationally focused environments.
- Experience building strong relationships and influencing outcomes across business and technology teams.
- Experience in service performance management, issue resolution and continuous improvement.
- Experience with IT Service Management principles and frameworks, such as ITIL.
- Experience with infrastructure, integration platforms and end-user technologies including Microsoft 365 and SharePoint.
- Experience managing outcomes across multiple teams, vendors and stakeholders within complex environments.
Education Level
- Bachelor's degree in Information Technology, Computer Science, Business or a related discipline is desirable.
- IT Service Management certification (such as ITIL) is advantageous.
- Cloud certifications (AWS, Azure, GCP or OCI) are beneficial but not essential.
About the Company
- At Toll, we do more than just logistics - we move the businesses that move the world.
- Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small.
- We have been supporting our customers for more than 130 years.
- Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.
- We are proudly part of Japan Post.
- At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving.
- Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do.
- With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.
- We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.
- Learn and grow with industry-leading training, alongside talented experts.
- Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Equal Opportunity
- We value a diverse, inclusive and authentic workplace.
- At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.