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About the Role
As a regional leader for the Solutions Consulting Team, you will be a primary driver to increase revenue growth across new logo customers. You will develop a team of Solutions Consultants while working closely with other customer-facing teams to combine strategy and execution, ensuring customers achieve maximum value from New Relic.
Responsibilities
- Lead the development and growth of your teams expanding New Relic’s customer base.
- Manage your team to deliver a rapidly growing catalog of services that enhance the time to value for net new customers, focusing on product adoption, customer satisfaction and business goals.
- Support and coach the account teams with opportunity qualification, Proof of Value presentations (POV), RFP responses & business justification in a presales capacity.
- Provide thought leadership both internally and externally, around observability & business transformation.
- Act as a point of escalation to ensure any account issues are resolved in a timely manner, using resources from across Technical Support, Sales, Engineering, etc.
- Maintain & gain knowledge of the technologies supported by New Relic and how they enable our customers to solve business challenges.
- Partnering very closely with our sales leaders and teams to engage with stakeholders at prospective and existing customers.
Requirements
- 10+ years of direct customer facing Solution Consulting, or Sales Engineering role, with a proven track record of driving customer ARR growth, ideally in a new logo/acquisition focus.
- 2+ years of direct management of solutions consulting, professional services, or technical customer success teams, with a track record of driving customer satisfaction would be ideal, but not required.
- Experience building and managing Solutions Consultants, Technical Account Managers, Technical shared services, Technical Customer Success and/or Professional Services teams in a fast-paced, dynamic environment.
- Technical and SaaS experience and an ability to speak to technical customers in their language.
- The ability to create & executive sales strategies and support delivery models that align with current customer segments, deliver customer value and scale with growth projections.
- A track record of developing and mentoring great talent, and building and motivating hard-working teams.
- Effective and productive collaborator to drive cross-functional initiatives.
- Empathy, humility and listening skills.
- Strong relevant work experience preferably with a SaaS software provider or professional IT services company.
- Ideally combined background of architecture and post-sales and service delivery.
- Deep understanding of value drivers in recurring revenue business models.
- Ability to learn and adapt quickly in a high-growth, dynamic environment.
- Bachelor’s Degree or equivalent.
- Experience with web application development & architecture and/or generative AI tools & agentic AI technology stacks.
- Experience in the Observability space.
- Visa sponsorship is not available for this position.
- Criminal background check is required.
- Compliance with U.S. export controls and licensing requirements may be necessary for certain roles.
Skills
- DevOps
- Architecture
- Observability
- Service Delivery
- Leadership
- Application Performance Monitoring
- Infrastructure
- APIs
- Analytics
- AI / ML
- Network Performance
Location
- Remote
Work Type
- Remote
- Hybrid
- Office-based
Experience Level
- 10+ years of direct customer facing Solution Consulting, or Sales Engineering role
- 2+ years of direct management of solutions consulting, professional services, or technical customer success teams
Education Level
- Bachelor’s Degree or equivalent
Salary/Compensations
- $226,000—$283,000 USD
Benefits
- Healthcare
- Dental
- Vision
- Parental leave and planning
- Mental health benefits
- 401(k) plan and match
- Flex time-off
- 11 paid holidays
- Volunteer time off
About the Company
- New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability.
- We build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
- We are seeking passionate people to join our mission to help the world's best companies optimize their digital applications.
Equal Opportunity
- Fostering a diverse, welcoming and inclusive environment is important to us.
- We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day.
- We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones.
- Their experiences and perspectives inspire us to make our products and company the best they can be.
- We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
- Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.