Customer Experience Manager at Elve Inc | CA, US | Rezi

Customer Experience Manager at Elve Inc

Customer Experience Manager

Elve Inc · CA, US

Today

Customer Experience Manager

Elve Inc · CA, US

5 hours ago
Resume preview

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now
Resume preview

Tailor your resume to this Customer Experience Manager role.

Rezi rewrites your resume against Elve Inc's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Experience Manager posting at Elve Inc — free, in seconds.

About the Role

Elve is building next generation millimeter-wave power amplifiers for advanced communications and sensing systems. This role sits at the intersection of engineering, operations, and customer engagement, ensuring projects stay on track, timelines are maintained, and deliverables are completed on time. The role requires strong ownership, follow-through, and the ability to manage multiple parallel efforts without losing attention to detail. The ideal candidate is comfortable wearing multiple hats, stepping into ambiguity, and driving clarity and execution across teams.

Responsibilities

  • Own coordination and execution of multiple concurrent customer and internal projects
  • Define, maintain, and track project timelines, schedules, deliverables, and dependencies
  • Work closely with internal teams to identify and eliminate roadblocks
  • Drive accountability across teams to ensure milestones are met on schedule
  • Interface directly with customers, providing updates, managing expectations, and ensuring a high-quality experience
  • Support submission of deliverables for both commercial and government programs, ensuring compliance, accuracy, and completeness
  • Establish and manage RMA (Return Material Authorization) processes in collaboration with internal teams
  • Define, track, and report key performance indicators (KPIs) related to customer satisfaction, delivery performance, and operational efficiency
  • Identify risks early and proactively drive mitigation plans
  • Partner with engineering teams to support product validation activities such as lifetime testing and reliability data collection
  • Translate technical results into clear, structured outputs such as reports, white papers, and customer-facing presentations
  • Drive cross-functional communication to ensure alignment between Elve teams and external parties
  • Continuously improve processes related to project tracking, scheduling, customer engagement, and program execution

Requirements

  • 3+ years of experience in program management, project coordination, operations, engineering, or a related role in a manufacturing or hardware environment
  • Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail
  • Experience defining, tracking, and driving timelines, schedules, and deliverables
  • Strong organizational and execution skills with a high degree of ownership and follow-through
  • Excellent written and verbal communication skills, including customer-facing experience
  • Ability to work cross-functionally with engineering, manufacturing, and external partners
  • Demonstrated ability to identify roadblocks and proactively drive resolution
  • Comfortable working in a fast-paced, ambiguous environment with evolving priorities
  • Self-driven, motivated, and highly detail-oriented
  • To conform to U.S. Government export regulations (EAR), candidates must be a U.S. citizen, lawful permanent resident, protected individual, or otherwise eligible to obtain required authorization.

Skills

  • Program management
  • Project coordination
  • Operations
  • Engineering
  • Hardware
  • Manufacturing
  • Deep-tech
  • Government contracts
  • Regulated deliverables
  • KPIs
  • Metrics tracking
  • Operational dashboards
  • Product validation
  • Reliability testing
  • Lifetime testing
  • Technical documentation
  • Reports
  • Customer-facing materials
  • RMA processes
  • Quality systems
  • Startup environments
  • RF electronics
  • Precision assembly
  • Automation

Location

  • Davis, CA

Work Type

  • Full-time
  • Salaried

Experience Level

  • 3+ years

Education Level

  • Bachelor’s degree in engineering, science, business, economics, or a related field (or equivalent practical experience)

Salary/Compensations

  • $90,000 to $150,000 annually

Benefits

  • Health benefits (medical, dental, vision)
  • Vacation
  • A taste of the start-up life
  • Exposure to cutting-edge technology in vacuum electronics, materials science, and additive manufacturing

About the Company

  • Elve, Inc is a deep-tech startup in Davis, CA, specializing in the design and manufacturing of high-efficiency lightweight millimeter-wave and near-THz RF power amplifiers.
  • Our groundbreaking technology enables 100x faster wireless internet access in urban settings and remote locations, revolutionizing the future of wireless connectivity well beyond 5G.
  • We are an expanding team, on a mission to bring the next generation of high-speed wireless connectivity to a billion people worldwide.
  • We work really hard, make sure we get good sleep, we handle conflict intentionally, and we expect great things from each other.