Customer Success Manager Buchhaltung & Kundenbetreuung (m/w/d)
Linear Service GmbH · BE, DE
11 hours agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Success Manager Buchhaltung & Kundenbetreuung (m/w/d) role.
Rezi rewrites your resume against Linear Service GmbH's job description. Free.
Tailor your resume to this Customer Success Manager Buchhaltung & Kundenbetreuung (m/w/d) role.
Rezi rewrites your resume against Linear Service GmbH's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Manager Buchhaltung & Kundenbetreuung (m/w/d) posting at Linear Service GmbH — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Manager Buchhaltung & Kundenbetreuung (m/w/d) posting at Linear Service GmbH — free, in seconds.
About the Role
As a Customer Success Manager, you will serve as the primary contact for our larger association and club clients. You will manage individual implementation projects, drive software adoption, and act as a bridge between client feedback and product development. This role focuses on building long-term relationships and leveraging AI to innovate support processes.
Responsibilities
- Act as the central point of contact for large associations and clubs regarding daily operations, accounting inquiries, and escalations.
- Manage implementation projects by translating client requirements into technical specifications and overseeing delivery.
- Conduct structured onboarding for new large-scale clients to ensure full software utilization.
- Identify opportunities to increase software adoption and deepen client engagement.
- Analyze and reproduce technical and functional issues in collaboration with the development team.
- Develop and maintain a knowledge base optimized for both client use and AI-supported workflows.
- Optimize support processes by automating recurring tasks using AI tools.
- Collect, prioritize, and integrate client feedback into the product development cycle.
Requirements
- Commercial background such as a degree or vocational training in accounting, tax, or business administration.
- Solid foundational knowledge of accounting principles.
- Proven experience in direct client interaction, such as Customer Success, Account Management, or tax consultancy.
- Strong communication skills with the ability to explain complex topics clearly.
- Excellent organizational skills with the ability to manage multiple projects simultaneously.
- High technical affinity and willingness to integrate AI tools into daily workflows.
- Ability to understand technical concepts and communicate effectively with developers.
- Data-driven mindset with the ability to analyze trends and patterns.
- Professional, solution-oriented customer service mindset.
- Fluent in written and spoken German.
- Valid work permit for Germany.
Skills
- Accounting
- Customer Success
- Project Management
- Technical Support
- AI-driven process optimization
- Data analysis
- Documentation
- Communication
Location
- Berlin Mitte
- Remote
Work Type
- Full-time
- Hybrid
Education Level
- Commercial vocational training or university degree
Benefits
- Flexible home office arrangements
- Central office location in Berlin Mitte
- Short decision-making paths and direct access to management
- Professional development and exchange within the CHAPTERS Group
- Job security with a company established 35 years ago
- Deutschlandticket provided
- Subsidized Urban Sports Club membership
- Corporate benefits program
About the Company
- Linear Software GmbH has been developing software for club management and accounting for 35 years.
- Part of the CHAPTERS Group AG, combining the agility of a medium-sized company with the stability of a larger group.