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About the Role
Crowe is seeking a ServiceNow ITOM Manager to join our growing ServiceNow ITOM (IT Operations Management) team. This position is ideal for someone who thrives on hands-on ServiceNow development and configuration work, with a strong focus on ITOM modules such as Discovery, Service Mapping, and Event Management. You’ll be part of a collaborative delivery team, working primarily behind the scenes to architect and build powerful, scalable ServiceNow solutions that drive real results for our clients.
Responsibilities
- Execute deep technical configuration and scripting for ServiceNow ITOM, including Discovery patterns, probes, and sensors.
- Manage MID Server installation, configuration, and troubleshooting.
- Configure Event Management rule creation and alert correlation.
- Perform Service Mapping design and deployment.
- Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
- Translate technical requirements and architecture into scalable, supportable implementations.
- Collaborate with Solution Architects and engagement leads to ensure solution quality and alignment.
- Write and maintain clear, reusable documentation and internal development standards.
- Support system testing, UAT, deployment, and ongoing performance tuning.
- Participate in internal technical design sessions and code reviews.
- Engage with clients periodically during technical workshops, validations, or post-go-live support.
Requirements
- 5-7 years of professional experience
- 5+ years of direct ServiceNow ITOM hands-on work
- 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM
- Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
- Ability to independently deliver technical solutions with minimal supervision
- Excellent written and verbal communication, particularly around documenting complex logic
- Comfortable working both independently and collaboratively within distributed teams
- Bachelor's degree
- Willingness and ability to travel up to 30% as needed for client engagements
- Uphold Crowe’s values of Care, Trust, Courage, and Stewardship
- Act ethically and with integrity at all times
Skills
- JavaScript
- REST/SOAP APIs
- ServiceNow scripting methods
- ServiceNow CMDB
- Discovery patterns
- Infrastructure modeling
- Integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
- Cloud infrastructure (AWS, Azure, GCP)
- Hybrid environments
- Troubleshooting skills with MID Servers, connectivity, and system performance
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)- Discovery, Service Mapping or Event Management
- Certified Application Developer (CAD)
Location
- Remote
Work Type
- Full-time
Experience Level
- Manager
Education Level
- Bachelor's degree
Salary/Compensations
- $103,200.00 - $210,900.00 per year
Benefits
- Comprehensive total rewards package
- Nurturing inclusive culture that values diversity
- Career Coach for career goals and aspirations
About the Company
- Crowe provides professional services through two separate entities: Crowe LLP delivers audit and attest services, and Crowe Advisory LLC provides tax, advisory, consulting, and other nonattest services.
- The Crowe Global network consists of more than 300 independent accounting and advisory services firms in more than 150 countries around the globe, making it one of the largest accounting networks in the world.
- Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) serve clients worldwide.
Equal Opportunity
- Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
- Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
- We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.