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About the Role

Supervise and coordinate the delivery of quality security services on a specific shift at an assigned customer site. Act as a liaison between site supervisors, account managers, and security officers. Provide coaching, recognition, and discipline to staff on the assigned shift.

Responsibilities

Supervise and coordinate the delivery of quality services on a specific shift at an assigned customer.
Act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers.
Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.
Prepare written reports and logs in neat, legible handwriting.
Handle both common and crisis situations at the client site, calmly and efficiently.
Display exceptional customer service and communication skills.

Requirements

At least 18 years of age.
Possess a high school diploma or equivalent, or 5 years verifiable experience.
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
Must be able to use initiative and independent judgment within established guidelines.
Must be able to read and understand all operating procedures and instructions.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
For driving positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
May be required to pass Drivers Record check.

Skills

Effective written and oral communication
Interpersonal skills
Ability to deal with all levels of personnel and the general public
Initiative and independent judgment
Ability to prepare written reports and logs
Ability to read and understand operating procedures and instructions
Intermediate computer skills
Ability to handle common and crisis situations calmly and efficiently
Exceptional customer service skills

Work Type

Full-time

Experience Level

Supervisor

Education Level

High school diploma or equivalent

Benefits

Medical, dental, vision, basic life, AD&D, and disability insurance
Company's retirement plans
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments

About the Company

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

Allied Universal® is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.