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About the Role
The Release Operations Manager is responsible for the day-to-day leadership and oversight of the Release Operations team, ensuring productivity targets are met while maintaining accurate and timely release and rating activities. This role involves coaching and mentoring team members, resolving operational issues, driving process efficiency, and partnering with management on workforce planning and operational initiatives.
Responsibilities
- Manage Release Operations team members on a day-to-day basis.
- Recruit, coach, guide, train, plan, and develop all team members of the onshore Release Team.
- Assist in performance reviews and identify development opportunities and career plans for team members.
- Conduct staff meetings with all members of the Release Team.
- Act as a key point of contact for vendor partners to coordinate workflow management, provide coaching, guidance, training, and development.
- Review the flow of work to identify production barriers and constraints, and develop strategies to remove them.
- Assist Workforce Management (WFM) by providing feedback on schedule adjustment requirements.
- Monitor Release Operations team members against key performance indicators and communicate progress.
- Ensure accurate and timely EDI release and rating of all shipments in all modes of transportation.
- Assist Release Operations to meet performance objectives as necessary.
- Maintain an excellent working relationship with Managers, Service Delivery, Vendor Partner Leads & Managers, Manager Support Services, and carriers.
- Provide technical expertise in Customs regulations.
- Plan employee scheduling and hours of work based on work volumes, vacations, and public holidays.
- Accountable for Release Operations service levels.
- Review and analyze changes in regulations/trade initiatives and identify impacts.
- Identify process improvement and efficiencies by facilitating discussions within Release Operations.
- Participate in the development, coordination, and implementation of process changes.
- Monitor Border hold work queues to ensure corrections and escalations are resolved.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
Requirements
- 5 years of related experience.
- Ability to lead a team of employees in a service delivery environment while providing coaching and guidance.
- Fully conversant with all applicable Customs laws, regulations, procedures, and industry practices.
- Strong interpersonal and communication skills (both verbal and written).
- Strong customer service orientation.
- Strong organizational skills with the ability to meet tight deadlines.
- Advanced Microsoft Office skills.
- Analytical and problem-solving skills.
- Ability to work in a fast-paced environment and handle a large volume of work.
- Strong team player.
- Must be able to work Tuesday to Saturday day shift.
Skills
- Customs brokerage
- Import operations
- Coaching
- Mentoring
- Process improvements
- Team performance
- Workflow management
- Performance indicators
- EDI release
- Rating
- Customs regulations
- Employee scheduling
- Service levels
- Change management
- Microsoft Office
- Analytical skills
- Problem-solving skills
Location
- NY Amherst - US083
- HomeOffice Michigan
- HomeOffice Minnesota
- HomeOffice Missouri
- HomeOffice New York
- HomeOffice North Carolina
- HomeOffice North Dakota
- HomeOffice South Carolina
- HomeOffice Tennessee
- HomeOffice Texas
- HomeOffice Virginia
Work Type
- Full Time
- HomeOffice
Experience Level
- 5 years of related experience
Education Level
- Associates Degree or post-secondary education
Salary/Compensations
- $61,000 to $90,000 USD
Benefits
- Competitive compensation
- Comprehensive benefits
- Incentive opportunities
- Professional development
About the Company
- Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.
- Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
- At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive.
- Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
- We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.
Equal Opportunity
- We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
- Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate.
- Accommodations are available for applicants and employees with disabilities throughout the recruitment process.