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About the Role
The Technical Program Manager (TPM) will lead strategic initiatives that deliver integrated technology solutions across John Hancock Insurance. This role offers the opportunity to shape complex, high-impact programs spanning product enablement, distribution, policy administration, servicing, and operations. The TPM will partner with business initiative owners, product owners, and technology leaders to align capabilities, capacity, and investment with commitments across the insurance value chain. The role will translate business, product, regulatory, and customer needs into coordinated development, testing, implementation, and business-readiness plans while ensuring delivery on schedule, within budget, and with strong risk management. Success requires someone who can connect business outcomes with technology execution, navigate effective-date-driven product changes, and lead across multiple platforms and stakeholder groups.
Responsibilities
- Overseeing the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys.
- Responsible and accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation, to meet scope, budget, schedule, regulatory, operational-readiness, and customer commitments.
- Using their background in understanding software engineering and technology to implement technology strategies and ensure effective software delivery.
- Providing cross-functional leadership and building alignment for efforts such as product architecture and synchronizing the ask with the IT organization service areas to deliver services.
- Identifying and mitigating technical risks that could impact project success.
- Works closely with Business Initiative lead to build schedule, milestones, goals, and scope by aligning and incorporating technology aspects from components, solutions, feasibility and delivery.
- Foster a culture of innovation, collaboration, while actively driving alignment and productivity for aligned Team.
Requirements
- 3-5 years of technical program management expertise in related field.
- 3+ years delivering technology solutions in the life & annuity (L&A) insurance industry, with direct exposure to policy administration and supporting policyholder, agent/producer workflows (new business, underwriting, illustration, application submission) and downstream capabilities.
- 3+ years experience with administration platforms including but limited to Verisk FAST and Hexure FireLight/Foresight.
- Familiarity with L&A insurance-related regulatory and business concepts and the operational cadence of product changes.
- Excellent organizational and problem-solving abilities to manage through creative tension.
- Influencing and execution the work without direct management of resources.
- Strong verbal and communication skills with the ability to effectively articulate and communicate technical vision and the ability to translate the outcomes into possibilities, options and execution.
- Comfortable with leading communications including presentations to senior leadership, sponsors and stakeholders for business cases and roadmaps.
- Demonstrated experience managing complex releases that include product/rate/assumption updates and effective-date driven changes, coordinating business readiness and producer communications.
Skills
- Agile
- Software Development Life Cycle (SDLC)
- Agile metrics
- Scrum
- Data
- Integration
- Platform capabilities for AI solutions
- APIs
- Data pipelines
- Test-driven development (TDD)
- Parallel testing
- Defect triage
- Strategic thinking
- Problem-solving
- Decision-making
Location
- Boston, Massachusetts
Work Type
- Hybrid
Experience Level
- 3-5 years
Salary/Compensations
- $92,475.00 USD - $160,290.00 USD
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year.
- Full range of statutory leaves of absence.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Company: John Hancock Life Insurance Company (U.S.A.)
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.