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About the Role

The Arrival Ambassador is responsible for providing exceptional service to VIP clients from the moment they arrive until they reach their destination within the Company. This is a highly visible role that will be supporting the firm’s initiative in welcoming high-profile clientele and ensuring a smooth and personalized experience, enhancing their overall satisfaction, and reinforcing their commitment to hospitality excellence.

Responsibilities

Properly greet and handle VIP guests upon arrival with a smile and maintaining eye contact through the entire interaction.
Follow established procedures and coordinate with in-house security as appropriate.
Address VIPs by name and ensure a memorable first impression.
Escort guests to their designated areas or meetings within our premises, providing personalized assistance and ensuring their comfort throughout the journey.
Register all guest activity and liaise with other centers on visitor processing.
Anticipate guest needs and proactively offer assistance and fulfill special requests.
Act as an overall hospitality services resource in providing amenities within building, commutation and transportation, neighborhood amenities and organizational FAQs.

Requirements

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening.

Skills

Guest services
Meeting and event planning
Conference center management
VIP client service
Personalized assistance
Hospitality services
Communication

Work Type

Full-time

Salary/Compensations

$25-$27/hr

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

About the Company

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries.
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.
Compass Group is an equal opportunity employer.
Rapport maintains a drug-free workplace.

Equal Opportunity

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.