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About the Role

The Director, Client Services is a pivotal leadership role on THE•TEAM's Experiential Team, responsible for overseeing the successful delivery of agency projects from brief through execution while simultaneously helping to build and grow the business. This individual will act as a trusted advisor to clients, providing both strategic direction and hands-on oversight, while shaping the future of the team. The Director must be entrepreneurial, nimble, and eager to build something from the ground up while balancing client service excellence with business development and retention in mind. Ideal candidates will have a knack for experiential execution, understand how experiential fits into broader integrated campaigns, and deliver high quality work across a wide range of budgets. A passion for and previous experience with creator driven activations, music talent experiences, and cultural moments is essential.

Responsibilities

Lead and grow a client services team, starting with 1 direct report and scaling up as business demands
Mentor and develop talent across levels, building career paths and fostering a collaborative, high performance culture
Drive strategic and innovative thinking, developing integrated experiential solutions that align with larger campaign objectives
Maintain oversight of multiple accounts and projects, ensuring quality, consistency, and flawless delivery
Build and nurture strong client relationships, focusing on both retention and identifying new business opportunities
Partner across THE•TEAM's departments (strategy, creative, influencer, hospitality, etc.) to deliver integrated, culturally relevant programs
Manage project budgets ranging from $100K to $4M+, draft agency fees, and ensure financial targets are consistently met
Provide strong leadership in client conversations, navigating challenges and making quick, sound decisions in real time
Champion process improvements and team efficiencies while maintaining focus on white glove client service
Act as a subject matter expert on experiential and its integration into larger brand campaigns

Requirements

Minimum of a Bachelor's Degree
5+ years of relevant agency experience in experiential, sports, entertainment, or culture
Proven track record managing and growing client accounts, delivering large scale integrated projects from concept through execution
Experience supporting end-to-end creator and influencer activations, including brand trips and on-site experiences.
Demonstrated ability to build and scale teams, with strong mentorship and leadership skills
Deep understanding of the experiential landscape, with a passion for creator led activations and music talent experiences
Previous experience working with integrated internal and external agency teams
Ability to deliver strong results across budgets both large scale and small scale, including $100K programs with limited resources
Exceptional written and verbal communication skills
Highly organized, detail oriented, and capable of navigating fast paced environments
Solution oriented mindset with ability to manage client challenges and complex scenarios
Entrepreneurial drive with eagerness to build business from the ground up and contribute to agency growth
Strong financial acumen and experience managing budgets across a wide range of scales
Comfortable working within a large agency ecosystem, proactively collaborating across functions
Ambitious, adaptable, and committed to pushing the boundaries of experiential marketing

Skills

Experiential execution
Integrated campaign strategy
Client relationship management
Team leadership
Budget management
Project management
Creator driven activations
Music talent experiences
Cultural moments
Strategic thinking
Influencer marketing
Financial acumen

Location

Worldwide

Work Type

Full-time

Experience Level

5+ years of relevant agency experience

Education Level

Bachelor's Degree

Salary/Compensations

Base salary range: $115-$135k, plus bonus potential

Benefits

Professional Development: learning and development programs, mentorship opportunities, and career advancement support.
Generous Time Off: generous paid time off and holiday allowances.
Parental Leave: paid parental leave.
Retirement Plan: 401k plan including contribution matching.
Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more.
Commuter Benefits: support for travel and commuting needs, where available.
Annual Discretionary Bonus: Employees are eligible for an annual discretionary bonus.

About the Company

THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.
Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization.
We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes.
Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence.

Equal Opportunity

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.