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About the Role

The Moxy Captain is responsible for the soul of the hotel, ensuring guests have a seamless and memorable experience. This role focuses on bringing the Moxy brand experience to life for every guest and Crew Member, from check-in to check-out, while also driving revenue through food and beverage offerings and community engagement.

Responsibilities

Set up an environment where guests can serve themselves in a thoughtful, intuitive manner.
Ensure the sensory experience of the hotel (music, lighting, scent) is as it should be.
Build relationships in the community and bring exciting events to The Now.
Construct a property atmosphere so guests feel like they are seamlessly moving through the hotel.
Drive revenue through a distinctive approach to beverage and food offering and promotion.
Create unique guest experiences in a vibrant environment.
Maintain a smooth operation behind the scenes to validate that the business is in order.
Verify that brand-specific service programs are in place and executed against.
Provide timely feedback to management and hourly associates on service and operational standards.
Manage the flow of labor between departments to achieve profitability goals and stay within staff budget guidelines.
Create and support clear lines of responsibility, including coverage and oversight throughout the day.
Help hotel team prepare for QA audits.
Review and follow-up on property Guest Voice scores and other social media travel site comments.
Act as a project manager for the execution of capital improvements.
Maintain a visible presence all around the property to verify that public spaces, grounds, work and kitchen areas are clean and safe.
Manage the implementation of major brand standards.
Delegate responsibilities for operations and projects to appropriate associates.
Monitor beverage and food forecasting and par levels to reduce waste and maximize profitability.
Establish and leverage local vendor relationships that align with the brand’s positioning and support beverage and food operational needs.
Verify that bar, kitchen, and self-serve retail areas are well organized, inventoried, productive, clean, and safe.
Conduct periodic compliance audits with Heart of House associates.
Provide coaching on operations and troubleshooting of Micros and other technology components.
Manage relationships with decision makers at top accounts.
Engage in-house guests and locals to prospect for new sources of business.
Collaborate with Area/Regional Marketing & eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.
Identify opportunities for local partnerships and promotions to drive non-hotel staying business to property.
Identify and champion creative local marketing solutions that fit the brand and property needs.
Coach and reinforce selling strategies that take advantage of property features.
Develop innovative means for capturing new streams of revenue through property amenities.
Initiate appropriate proactive independent sales and public relations activities to build awareness and generate demand.
Leverage brand-wide social media and other digital channels to promote the hotel, programming and other property features.
Work with the Regional Sales office (RSO) to implement sales strategy for the property.
Work with Market Sales to establish property sales strategy, goals, and action plans.
Participate in the property sales review (PSR).
Verify that direct sales staff fully utilize e-tools.
Identify key revenue generating stakeholders and customers and communicate information to sales offices.
Verify that all national and regional marketing programs are executed well in relevant departments.
Participate in and host customer recognition events to drive brand awareness and sales.
Understand and leverage sales and marketing advantages over competitor properties within market.
Monitor sales strategy with RSO to maintain ongoing effectiveness and compliance.
Champion the Moxy brand’s service vision for product and service delivery.
Facilitate on property activities that reinforce and enliven the Moxy culture with associates.
Actively recruit and hire qualified associates from in and outside the hospitality industry.
Understand performance expectations.
Build rapport with employees by fostering an environment of open communication and treating all employees fairly.
Facilitate cross-training to support associate professional growth and operational excellence.
Drive ongoing development of managers.
Conduct performance review process for associates.
Support recruitment efforts in brand-relevant sourcing channels.
Conduct day-to-day Human Resource transactions to support needs of the property.
Manage on-property controllable costs associated with rooms, housekeeping, events, and beverage and food operations.
Measure, analyze, and communicate property performance using a variety of financial and non-financial reports.
Update and communicate profit forecasts to associates/managers.
Initiate action to achieve property revenue and profitability goals.
Understand how beverage and food product variability can affect profitability and work with management team to maximize revenue generation when product changes.
Review and sign off on invoices.
Review Property Distribution Summary and Purchase Detail Reports; identify, research, and resolve balance issues.
Consolidate reports needed for period-end review.
Review property performance on a period basis with Region leadership.
Verify compliance with Avendra.
Manage the relationship with the revenue management office.
Review and work with appropriate revenue management reports.
Balance inventory to drive same-day sellouts.
Work with property teams to meet or exceed revenue projections.
Keep brand leadership team, owners, and above property stakeholders informed of property financial, guest satisfaction, and associate engagement performance.
Prepare and present reports for owners and above property leadership using financial/performance data.
Conduct property critiques and annual business reviews.
Participate in ad hoc owner conference calls and respond appropriately to owner requests.
Respond to off-property requests for sales information.
Manage e-mail.
Manage daily paper mail.
Participate in conference calls.
Provide follow-up information to Area/Regional leadership and brand team(s).
Prepare for Area/Regional Team visits.

Requirements

10+ years of progressive experience in the hotel industry preferred, with prior GM / HM experience in a similar or larger hotel.
Demonstrated experience leading a lifestyle, select-service or high-volume city hotel, ideally through pre-opening, new-build or major repositioning.
Strong food and beverage, rooms operations, revenue management, human resources and quality assurance capability, including strategic planning, budgeting, SOP development and project management.
Ability to build and mobilize the pre-opening leadership team, establish hotel culture, oversee recruitment and training, and deliver operational readiness against the critical path.
Demonstrated ability to operate in a matrix organisation and leverage centralised and Area Team resources.
Ability to independently manage multiple projects and workstreams simultaneously.
Demonstrated ability to deliver results when faced with complexity, ambiguity and changing timelines.
Experience evaluating business trends and risks and implementing strategies that enhance performance while mitigating business concerns.
Track record of creating positive and influential owner relationships.

Skills

Strong understanding of lifestyle hotel positioning and the ability to bring the Moxy brand’s energetic, social and experience-led proposition to life.
Ability to creatively execute against strategy, create distinctive guest experiences and maximise revenue within the brand framework.
Strong commercial acumen across rooms, food and beverage, rooftop and retail-related activations.
Strong organisation, financial management and analytical skills, including P&L analysis, operating budgets, forecasting and capital expenditure planning.
Ability to evaluate market trends and modify business strategies accordingly.
Ability to grow customer preference, loyalty and engagement.
Ability to take constructive action without relying on direction from others.
Ability to network and build relationships to grow the business.
Strong problem-solving skills and willingness to encourage innovative solutions.
Strong communication skills across verbal, listening, writing and presentation formats.
Effective influencing, consensus-building and negotiation skills.
Ability to lead and support change.
Strong associate relations and customer relations skills.
Proven success in talent management and workforce decisions.

Location

Sydney CBD

Work Type

Full-time

Experience Level

10+ years of progressive experience in the hotel industry
Prior GM / HM experience in a similar or larger hotel

Education Level

Bachelor’s degree in a related area, or equivalent relevant experience.

About the Company

Moxy Sydney Pitt Street is a new-build, managed lifestyle hotel at 371 Pitt Street in the heart of Sydney’s CBD.
The hotel is planned to feature 314 guest rooms within a high-rise tower, with convenient access to Pitt Street Mall, Martin Place, Museum Station, Chinatown and the emerging Tech Central precinct.
Planned facilities include a restaurant and bar, gym, meeting rooms, a grab-and-go concept, high-street retail, outdoor terrace spaces and a signature outdoor rooftop bar on Level 34.
The hotel is currently targeted to open in June 2027.
Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in.
Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.
Moxy Crew take work seriously, but they never take themselves too seriously.
They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all.
In joining Moxy Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.