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About the Role
PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Community Manager for our San Francisco Division. Community Managers typically manage 5 to 7 Associations with strong support provided by a dedicated Associate Manager, Customer Care Champions, and a full administrative team. This allows our Community Managers to stay focused on their key objectives and offer a level of service, expertise, and knowledge that surpasses our clients’ expectations.
Responsibilities
- Acts as or oversees the primary liaison with the Association Board of Directors and homeowners.
- Oversees the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
- Perform administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
- Ensure PMP Management tools are being effectively utilized, such as the maintenance calendar, action item tracker, financial summaries, delinquency tracker, etc.
- Review monthly financial reports and financial summaries.
- Provide and/or oversee recommendations to the Association’s Board of Directors and committees on items that need to be addressed within the community.
- Set up, attend, and facilitate Board meetings as per PMP standards.
- Prepare Board packages according to PMP’s “Absolutes” and standards.
- Assist Board of Directors/Architectural Review Board with the architectural review process and/or routine inspections as necessary.
- Coordinate and/or oversee inspection of building facilities and/or common areas and arrange appropriate follow-up actions as required.
- Conduct walks/inspections of the communities as required in the management contract.
- Other duties as assigned.
Requirements
- 4 Year College Degree preferred
- 2 Years of experience as an HOA portfolio or on-site manager preferred
- CMCA certification preferred
- Extraordinary customer service skills
- Exceptional customer service skills
- Proficient in Microsoft Word, Excel, and Outlook
- Able to quickly learn and understand company-used software programs
- Proficient in reviewing and understanding budgets and financial statements
- Strong organizational skills
- An honest, responsible, optimistic, and enjoyable demeanor
- An active AMS or CMCA designation is highly preferred.
- Experience in homeowners association (HOA) management, property management, or high-end hospitality is strongly preferred.
- Previous HOA experience is highly preferred.
Skills
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Budgeting
- Financial statement review
- Organizational skills
Location
- San Francisco
Work Type
- Full-time
Experience Level
- 2 years of experience as an HOA portfolio or on-site manager preferred
Education Level
- 4 Year College Degree preferred
- CMCA certification preferred
- AMS designation preferred
About the Company
- Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas.
- We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies.
- We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve.
- We are one of the fastest (organically) growing association management firms in each of our respective markets.
- Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth.
- Our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.