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About the Role
As a Manager-in-Training, you will learn the operations of Proper Food retail locations, training to manage a team of approximately 6-12 employees under the guidance of the Regional Manager. You will be responsible for ongoing store operations within your territory - hiring & training your team, upholding and streamlining processes, liaise between store and kitchen & actively participate in day-to-day store operations.
Responsibilities
- Hire, train & develop staff.
- Manage employee scheduling and payroll.
- Address performance issues swiftly and respectfully.
- Coordinate staffing on a weekly and daily basis.
- Ensure all procedures are being executed efficiently, effectively and at the highest level.
- Ensure functionality of all equipment and manage general store upkeep.
- Take pride in delivering an exceptional customer experience including a spotless store environment, flawless product quality and the kind of customer service that puts a smile on everyone’s face.
- Closely monitor and quickly respond to customer feedback via multiple channels (e.g., in-store, email, loyalty program, social media, etc.).
- Oversee and set daily & weekly pars.
- Supervise supply ordering.
- Assist Catering Manager and support catering program.
- Maintain updated collateral; labels, menus, allergens, signage, oven settings.
- Maintain our positive, warm and high-performance culture.
- Demonstrate hands-on management, rolling up your sleeves and jumping in wherever needed.
- Be a role model for delivering an exceptional customer experience.
Requirements
- 2+ years of retail/ restaurant leadership experience.
- Must have led a team of 5+ people as an Assistant manager or similar role.
- Computer skills including Microsoft Word & Excel.
- Food Manager Certification
- Strong communication and interpersonal skills
- Fluent in both written and spoken English
- Ability to lift up to 50 pounds
- Ability to push, pull, carry up to 50 pounds
- Ability to stand, walk, and bend for up to 8 hours
- Exposure to various environmental conditions such as cold due to refrigeration or heat due to hot surfaces or espresso machines and to cleaning chemicals
Skills
- Leadership
- Team management
- Hiring
- Training
- Scheduling
- Payroll management
- Performance management
- Customer service
- Inventory management
- Supply ordering
- Catering support
- Microsoft Word
- Microsoft Excel
- Communication
- Interpersonal skills
Location
- San Francisco, California
Work Type
- Full-time
- Onsite
Experience Level
- Manager-in-Training
- 2+ years of retail/ restaurant leadership experience
Education Level
- Food Manager Certification
Salary/Compensations
- Competitive compensation plus bonus program
Benefits
- 401k
- Paid Time Off
- Company contribution towards medical, dental and vision insurance
- Delicious shift meals
- Company-provided laptop
- Reimbursement for cell phone service
- Closed most major Holidays
About the Company
- Proper Food makes it easy to eat well on the run by crafting meals by hand each morning with whole, seasonal ingredients.
- Meals are cooked from scratch in a commissary kitchen and delivered twice daily to 16 locations in the San Francisco Bay Area.
- Proper Food launched in San Francisco in 2014 and has expanded to NYC.
- The company is focused on redefining 'fast food' for busy, food-savvy individuals.
Equal Opportunity
- Proper Food provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
- Proper Food celebrates diversity and is committed to creating an inclusive environment for all employees.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.