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About the Role
The Operations Coordinator is responsible for tasks preceding information transfer to warehouse teams, coordinating with customer service, retail, and call center staff. This role involves handling patient phone calls, troubleshooting equipment, evaluating oxygen systems, and scheduling. They will also work with hospice partners for deliveries/pick-ups and assist walk-in patients with equipment logistics. Key responsibilities include routing and dispatch coordination with drivers and warehouse personnel, and a high degree of proficiency with Microsoft 365.
Responsibilities
- Coordinate tasks before information goes to warehouse teams.
- Coordinate with customer service, retail, and call center members.
- Handle patient phone calls, including troubleshooting equipment and evaluating oxygen systems.
- Schedule appointments and services.
- Arrange deliveries and pick-ups with hospice partners.
- Assist walk-in patients with equipment delivery and returns.
- Manage routing and dispatch coordination with drivers and warehouse staff.
Requirements
- Must be a team player.
- Previous Customer Service experience required.
- Strong understanding of computer programs, with all communication done on Teams.
- Team lead/shift lead experience is a plus.
- Healthcare experience is a plus.
- Experience communicating with drivers/dispatchers is a plus.
Skills
- Customer Service
- Health care
- Operations
- Warehouse Operations
- Customer experience
- Help desk support
- Microsoft 365 (Teams/Email)
Location
- New Berlin, WI
Work Type
- Contract to Hire
- Onsite
Experience Level
- Entry Level
Salary/Compensations
- $20.00 - $21.00/hr
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan (Pre-tax and Roth options)
- Life Insurance (Voluntary for employee and dependents)
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- TEKsystems is a partner in transformation, helping clients activate ideas and solutions to seize new opportunities. With 80,000 employees and over 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia, TEKsystems is an industry leader in Full-Stack Technology Services and Talent Services. They work with progressive leaders to drive change through true partnership. TEKsystems is an Allegis Group company.
- TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations. They offer a range of solutions and are a team of 80,000 strong, serving over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. They partner with clients for their scale, full-stack capabilities, and speed, acting as strategic thinkers and hands-on collaborators to help customers capitalize on change and master technology momentum. They are building tomorrow by delivering business outcomes and making positive impacts in global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.