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About the Role
We are hiring our first People Operations Lead to own HR operations, including benefits, HRIS management, compliance, onboarding, performance cycles, people policies, and culture. This role will be the primary point of contact for employees regarding HR matters and will play a key role in shaping the future of our people function as the company grows.
Responsibilities
- Own HRIS (Rippling) as system administrator, including configuration, integrations, and data integrity.
- Maintain employee records and build reporting for leaders on headcount, attrition, and people metrics.
- Manage benefits programs end to end, including evaluation, renewals, open enrollment, new hire enrollment, life event changes, and terminations.
- Manage benefits broker, vendors, and 401k administrator.
- Coordinate leaves of absence from request through return.
- Serve as the point of contact for employee benefits questions and report on utilization and spend.
- Ensure compliance in every state where we employ people, covering registrations, I-9s, EEO and state filings, ACA reporting, workers compensation, and unemployment claims.
- Maintain the compliance calendar to ensure deadlines are met.
- Run performance review and promotion cycles, owning the timeline, system setup, communications, and calibration materials.
- Support managers through performance and development cycles.
- Partner to design and run onboarding and off-boarding programs.
- Guide new hires from offer acceptance through their first weeks.
- Handle off-boarding end to end, including transition logistics and documentation.
- Maintain the employee handbook and people policies.
- Partner on development and updating of new or existing policies.
- Own how policies are documented, rolled out, and communicated.
- Be the first stop for questions about policy application.
- Invest in improving the employee experience.
- Propose and run programs, rituals, and communications that strengthen team connection and recognition.
- Implement methods to gather employee feedback on what is working and what is not.
Requirements
- 4-7 years of progressive HR or people operations experience.
- At least 3 years in a HR generalist role with broad responsibility.
- HRIS system administration experience, including implementation or migration, workflow configuration, performance cycles, integrations, audit, and reporting.
- Direct administration of employee benefits, including annual renewals, open enrollment, carrier and broker management, 401(k) administration, and leave coordination.
- Working knowledge of federal and state employment regulations for a multi-state employer, including FMLA, ADA, FLSA, ACA, I-9 and E-Verify, EEO reporting, and state-specific leave and notice requirements.
- Excellent written and verbal communication skills.
- Comfort operating without a playbook and creating processes.
- Exceptional attention to detail.
- Service orientation and responsiveness.
Skills
- HRIS system administration
- Benefits administration
- Compliance management
- Performance management
- Onboarding and off-boarding
- Policy development and communication
- Employee engagement
- Rippling
- Federal and state employment regulations
- Written communication
- Verbal communication
Location
- San Francisco
- NYC
Work Type
- Hybrid
Experience Level
- Mid-level
Salary/Compensations
- $140k-$160k base
Benefits
- Competitive salary and equity
- Medical, dental, and vision coverage
- 401(k)
- Monthly wellness and fitness stipend
- Paid time off policy
- Company holidays
- Annual company off-sites
- Parent-friendly policies
- Remote flexibility
- Paid family leave
About the Company
- Office Hours is an on-demand expert network connecting organizations with experts across various knowledge domains.
- Experts earn income by sharing knowledge through advisory work, projects, and AI model training.
- The platform handles screening, compliance, scheduling, and payments.
- Office Hours is a hyper-growth, profitable company.
- Headquartered in San Francisco, with offices in Brooklyn and Bangalore.
- Customers include digital health companies, technology companies, institutional investment firms, consulting firms, and AI Labs.
- Backed by top marketplace investors and operators.
- Vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.
Equal Opportunity
- Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!