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About the Role
Arrow Electronics is seeking several account managers to join their global team. As a Fortune 133 company, Arrow delivers technology solutions across diverse markets including telecommunications, information systems, transportation, medical, industrial, and consumer electronics, serving over 100,000 customers.
Responsibilities
- Serve as lead for account support team, including training and task alignment.
- Coordinate team members to maintain OTD, timelines, and schedules, removing barriers to success.
- Act as the cross-functional single point of contact for NPI and support service needs.
- Lead complex cross-functional global projects for short/long-term improvements.
- Manage and monitor daily account health, including open orders, forecast, and NPI dates.
- Report on account status and potential issues to management.
- Develop strong customer relationships by providing timely responses to performance inquiries.
- Collaborate with the business team on contract renewals, extensions, and scope changes.
- Develop, implement, and manage customer success strategies to resolve operational/service matters.
- Drive improved profitability by monitoring financial metrics and suggesting improvements.
- Execute lessons learned to fix issues and provide feedback to improve processes.
- Lead strategic account planning to develop mutual performance objectives, financial targets, and milestones.
- Serve as key speaker and organizer for QBRs to drive short and long-term improvement.
Requirements
- Reports directly to Operations with a salary and bonus structure tied to Operational KPIs.
- Must be a key customer interface with strong communication and presentation skills.
- Ability to deliver bad news and provide solutions for improvement.
- Empowered with internal authority and acts as a team leader representing customer accounts.
- Ability to self-manage independently without extra management involvement.
- Proactive approach to account management with an emphasis on automation.
- Exemplify leadership skills by training operational processes for the offshore support team.
- Possess project management experience in customer support.
- Developed organizational and time management skills.
Skills
- Communication
- Presentation
- Project Management
- Organizational Skills
- Time Management
- Automation
Location
- Denver, Colorado
Work Type
- Hybrid
- Full time
Salary/Compensations
- $101,200.00 - $125,400.00
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
About the Company
- Arrow Electronics is a global Fortune 133 company that delivers technology solutions to a wide range of markets, such as telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
- Arrow acts as a supply channel partner to over 100,000 original equipment manufacturers, contract manufacturers, and commercial customers via a global network.
Equal Opportunity
- Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.