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About the Role
Accenture Song accelerates growth and value for clients through sustained customer relevance, combining human insight, technology, data, AI, and industry expertise to reimagine customer engagement. The Contact Center Transformation practice modernizes customer service operations through AI, automation, cloud contact center platforms, workforce optimization, customer experience transformation, and intelligent operations.
Responsibilities
- Lead strategic sales pursuits for large-scale Contact Center Transformation, Customer Service, and Intelligent Operations opportunities.
- Own and achieve a sales quota through the successful capture and closure of complex transformation engagements.
- Develop pursuit strategies that clearly differentiate Accenture Song and position us for success in competitive environments.
- Shape client opportunities by aligning business challenges, customer experience priorities, operational goals, and technology transformation initiatives into compelling transformation roadmaps.
- Collaborate across Accenture Song, Technology, Operations, Data & AI, and Industry teams to develop integrated solutions that address client priorities and demonstrate measurable business value.
- Craft executive-level narratives and business cases that communicate the strategic, financial, and operational benefits of transformation investments.
- Lead opportunity qualification, solution positioning, competitive strategy, and commercial shaping activities throughout the sales lifecycle.
- Build trusted relationships with senior executives responsible for customer experience, operations, digital transformation, customer service, and technology strategy.
- Facilitate alignment across internal and client stakeholders to advance opportunities and accelerate decision-making.
- Create compelling value propositions that highlight Accenture Song's differentiated capabilities in AI-enabled customer engagement, intelligent operations, and customer service transformation.
- Guide pursuit teams through proposal development, deal strategy reviews, client presentations, and final negotiations.
- Leverage industry trends, AI innovation, and customer experience insights to strengthen Accenture's market positioning and pursuit outcomes.
- Travel as required.
Requirements
- Proven experience leading and winning large, complex sales pursuits within a consulting, professional services, or technology services environment.
- Demonstrated success carrying and achieving multi-million-dollar sales quotas through the capture and closure of transformational engagements.
- Experience shaping large-scale customer experience, contact center, customer service, or operational transformation programs.
- Ability to develop compelling executive narratives, client business cases, and differentiated value propositions.
- Deep understanding of modern contact center ecosystems, including one or more of the following platforms: Genesys, NICE CXone, Amazon Connect, Five9, Cisco Contact Center, Microsoft Dynamics Contact Center.
- Minimum 8 years of enterprise sales, sales capture, business development, or strategic pursuit leadership experience.
- Minimum 5 years of quota-carrying experience with annual sales targets of $10M+.
- Experience engaging senior client stakeholders and influencing strategic investment decisions.
Skills
- Strategic sales leadership
- Shaping, positioning, and winning complex transformation opportunities
- Bringing together multidisciplinary teams
- Developing differentiated solutions
- Crafting compelling client narratives
- Creating winning pursuit strategies
- Connecting Accenture Song's capabilities (customer experience, technology, operations, AI, industry expertise)
- Strategic deal shaping
- Executive storytelling
- Commercial innovation
- Stakeholder alignment
- Creating compelling business outcomes
- Sales strategy
- Opportunity shaping
- Commercial solution development
- AI-enabled customer service
- GenAI-powered customer engagement
- Intelligent operations solutions
- CRM ecosystems (Salesforce, Microsoft Dynamics 365, ServiceNow)
- Strong executive storytelling and presentation skills
- Connecting technology investments to business outcomes
- Developing compelling value propositions
- Transformation visions
- Outcome-based business cases
- Pricing
- Competitive positioning
- Aligning multidisciplinary teams
- Executive presence
- Credibility with C-suite decision makers
- Leadership
- Collaboration
- Influence in complex sales environments
Location
- British Columbia
- Ontario
- New Brunswick
Work Type
- Full-time
Experience Level
- Minimum 8 years of enterprise sales, sales capture, business development, or strategic pursuit leadership experience.
- Minimum 5 years of quota-carrying experience with annual sales targets of $10M+.
- Experience leading competitive pursuit teams and large-deal capture efforts exceeding $10M.
Salary/Compensations
- $143,950 to $193,950
Benefits
- Information on benefits is here
About the Company
- Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
- We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
- Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
- We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
- Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
- We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
- Visit us at www.accenture.com
Equal Opportunity
- We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.