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About the Role
The Supervisor, Apprenticeship Services oversees the day-to-day delivery of apprenticeship services within an assigned region, supervising staff to ensure efficient and accurate services. This role acts as a key regional contact for employers, apprentices, and training providers, ensuring alignment with organizational standards and service excellence.
Responsibilities
- Support outreach and promotional activities and guide staff responses to inquiries.
- Schedule work, assign cases, provide coaching, performance feedback, and training.
- Promote consistency and professionalism across the team and support business continuity needs.
- Oversee day-to-day regional workloads for accuracy and service timelines.
- Implement regional processing, exam delivery, and operational priorities.
- Investigate and resolve service and stakeholder issues.
- Identify trends, service bottlenecks, and risks, and recommend process enhancements.
- Supervise staff delivering direct support on training agreements, exam process guidance, and certification steps.
- Identify recurring barriers and recommend solutions and referrals.
- Coordinate regional apprenticeship examinations, ensuring compliance with policies and integrity protocols.
- Manage incident reporting and post-exam handling.
- Serve as a secondary point of contact for employers, apprentices, and training providers.
- Ensure staff provide accurate guidance and escalate complex matters.
- Collect and validate regional service data for KPI reporting and program evaluation.
- Prepare operational summaries for reporting and evaluation.
- Oversee use of registration platforms, exam scheduling systems, and case management tools.
- Monitor inventory of exam materials and room resources.
- Ensure adherence to policies, data standards, and privacy requirements.
Requirements
- Bachelor’s degree in education, public relations, strategic communications, social services or a related field.
- Proven experience in leadership and team management.
- Site supervisory experience along with certified trade certification is an asset.
- Experience supervising staff in service delivery, testing/exam operations, or education-related environments is an asset.
- Experience working with diverse communities and stakeholders.
- Knowledge of apprenticeship programs and workforce development is an asset.
- In-depth knowledge of apprenticeship programs and skilled trades careers.
- Experience in community engagement and partnership development.
Skills
- Supervisory and coaching skills
- Ability to delegate, set priorities, and manage performance
- Excellent written and verbal communication
- Excellent customer service
- Strong organization
- Accuracy
- Time management in high-volume administrative processes
- Competency with registration platforms, scheduling systems, and data/reporting tools
- Problem-solving
- Continuous improvement mindset
Location
- South West region
Work Type
- Regular/Full-Time
Experience Level
- Supervisor
Education Level
- Bachelor's degree
Salary/Compensations
- $75,942.00 to $113,969.00/year
Benefits
- Comprehensive health and dental benefits
- Employee Assistance Program (EAP) through TELUS Health with employee perks
About the Company
- Skilled Trades Ontario (STO) is a Crown agency responsible for skilled trades certification in Ontario.
- STO establishes apprenticeship programs, including training standards, curriculum standards and certification exams.
- STO administers apprenticeship programs, including approving apprentices and sponsors, registering training agreements and assessing applications for apprenticeship program completion.
- STO issues certificates of apprenticeship to completed Ontario apprentices.
- STO assesses experience and qualifications of individuals who have not completed an apprenticeship program in Ontario.
- STO administers exams, including certifying exams, in all trades subject to certifying exams.
- STO issues Certificates of Qualification in all trades with certifying exams.
- STO renews Certificates of Qualification in compulsory trades.
- STO maintains a Public Register of people authorized to work in compulsory trades.
- STO researches apprenticeships and the trades.
Equal Opportunity
- Skilled Trades Ontario embraces diversity and is committed to creating an inclusive workplace.
- Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Skilled Trades Ontario’s Accommodation Policy, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Skilled Trades Ontario.
- We welcome applications from all qualified persons.
- Skilled Trades Ontario is an equal opportunity employer.