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About the Role
We are a leading home services provider seeking a knowledgeable and reliable Field Service Supervisor to provide exceptional customer care and lead a service team. This role offers competitive compensation, benefits, and opportunities for advancement.
Responsibilities
- Handle day-to-day supervision over a team of Service Technicians.
- Communicate and enforce company procedures and policies.
- Facilitate employee development and progressive counseling.
- Handle customer issues related to service as needed.
- Monitor skills and work performance of each assigned Service Technician.
- Enforce procedures including PPE use and safety protocols.
- Oversee quality service skills in all customer interactions.
- Review third-party surveys with Technicians.
- Conduct ride-alongs with Service Technicians and post-service call audits.
- Provide customer service support, responding to inquiries and problems promptly.
- Resolve excessive consumption problems.
- Stay abreast of industry technological developments and convey knowledge to team members.
- Attend District safety meetings.
- Interface effectively with other internal departments.
- Promote and support the brand.
Requirements
- Must be knowledgeable, pleasant, and professional.
- Ability to function well in a team environment and as a leader.
- Highly detail-oriented and focused with a flexible and adaptable nature.
- Excellent verbal and written communication skills.
- Excellent interpersonal and active listening skills.
- Ability to interact effectively with customers and coworkers.
- High School Diploma or Equivalent.
- 3+ years related supervisory experience.
- HVAC industry experience preferred.
- Related industry experience a plus.
- Exceptional leadership skills required.
- Valid driver's license and clean driving record.
Skills
- Supervisory skills
- Communication skills
- Customer service
- Leadership skills
- Problem-solving
- Technical knowledge
- Teamwork
Location
- Field-based
Work Type
- Full-time
Experience Level
- 3+ years supervisory experience
Education Level
- High School Diploma or Equivalent
Benefits
- Medical coverage
- Dental coverage
- Retirement Savings
- Opportunities for advancement
- Professional development
About the Company
- Leading home services provider.
- Focus on exceptional customer care.
- Committed to employee professional development.
Equal Opportunity
- Proud to be an equal opportunity employer.
- Committed to a drug and alcohol-free workplace.