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About the Role
Swissport is seeking dedicated individuals to join their team in managing airport lounges. This role involves overseeing lounge operations, ensuring exceptional customer service, and supervising Lounge Agents to maintain high standards and company policies.
Responsibilities
- Oversee lounge operations on a rotation basis, including check-in, buffet management, and guest services.
- Supervise and manage Lounge Agents, ensuring adherence to tasks and company policies.
- Provide exceptional customer service to passengers.
- Greet passengers, introduce lounge services, and maintain customer loyalty.
- Verify guest eligibility for lounge access.
- Address guest inquiries and resolve issues promptly.
- Document guest feedback and report incidents or maintenance needs.
- Restock shelves and coolers, and assist with inventory checks.
- Support back-of-house operations and ensure table checks are completed.
- Prepare and handle duties, monitor customer alcohol consumption, and serve customers in lounge and bar areas.
- Conduct regular checks of lounge areas to maintain a professional image and follow up on maintenance.
- Ensure proper cleaning procedures and use of personal protective equipment (PPE).
- Follow all health and safety regulations.
- Perform daily transaction checks on the POS.
- Assist the manager with month-end reports.
- Monitor and request supplies orders.
- Monitor and enforce shift checklists.
Requirements
- High School diploma or GED equivalent.
- Available to work 40 hours a week, including early mornings, flexible shifts, weekends, and holidays.
- Strong communication skills in English (spoken and written), and preferably French.
- Passionate about customer service with relevant work experience.
- Experience in the Hospitality/F&B industry is an asset.
- Self-motivated and able to work independently.
- Attentive to detail and numerate.
- Ability to follow processes and procedures with flexibility.
- Good organizational skills and ability to prioritize.
- Positive attitude.
- Ability to stand for long periods.
Skills
- Customer service
- Communication skills
- Organizational skills
- Computer proficiency (Microsoft Word, Excel, PowerPoint)
- Flexibility
Location
- Various locations across the globe
Work Type
- Full-time
Experience Level
- Relevant work experience required
- Experience in Hospitality/F&B industry is an asset
Education Level
- High School diploma or GED equivalent
Salary/Compensations
- $21.75 / hour
Benefits
- Paid training
- Group benefits (Insurance, RRSPs, etc.)
- Uniform
About the Company
- Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services.
- They operate over 50 airport lounges worldwide under the brand name 'Aspire Lounges'.
- Their mission is to provide the aviation industry with consistent and tailor-made solutions for a better customer experience.
- Core values include Show You Care, Do the Right Things, and Win as a Team.
Equal Opportunity
- Swissport believes in diversity, equal opportunity, and fosters inclusion.
- They ensure all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.