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About the Role

Own merchant content programmes across both brands, focusing on helping existing merchants improve operations, discover opportunities, and grow their businesses. Identify merchant problems, develop content strategy, and lead delivery with cross-functional teams. Write and edit content, combining editorial judgment with performance ownership.

Responsibilities

Build and manage a focused content plan across both brands, including merchant blog, business guidance, and thought leadership.
Develop a repeatable case-study programme, from identification to securing approvals and assets.
Lead content strategy and delivery for merchant initiatives, including operational improvements and seasonal occasions.
Write and edit compelling content across articles, reports, case studies, email, and campaign assets.
Coordinate stakeholders, approvals, and localization, adapting content for each brand and market.
Set baselines and targets, monitor results, and use data to improve content activity.

Requirements

Track record of independently building and improving B2B content programmes with measurable results.
Excellent writing, editing, and interviewing skills, supported by a portfolio of substantive work.
Experience leading cross-functional campaigns, including setting priorities and coordinating delivery.
Confidence using analytics and research to make decisions and define success.
Strong commercial judgment to translate complex information into useful merchant content.
Experience adapting content across markets, working with specialists, and managing external contributors.
Experience in marketplaces, merchant services, hospitality, retail, or B2B technology is valuable.

Skills

Content strategy
Content creation
Editing
Interviewing
Campaign management
Analytics
Research
Commercial judgment
Stakeholder management
Localization

Location

Remote

Work Type

Full-time

Experience Level

Senior

Benefits

Make a visible impact every day
Learn fast in an entrepreneurial environment
Build a career, not just a role
Deliver together in an inclusive culture

About the Company

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages.
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.

Equal Opportunity

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
We’ll share details on how to request support so we can ensure you have a fair and equitable experience.