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About the Role
The People Operations Partner, Field is a trusted partner to the field organization, helping drive a high-performing, people-first culture during a period of growth. This role supports a high-volume, multi-unit food & beverage business across multiple markets, blending strategic partnership with hands-on execution. This is a highly field-facing role, requiring regular time spent in stores and across supported markets.
Responsibilities
- Partner with Talent Acquisition and Operations Managers on hiring strategy, interview calibration, and workforce planning.
- Support strong hiring decisions by assessing talent quality, team fit, and long-term potential.
- Ensure new hires have a smooth and consistent onboarding experience.
- Proactively identify hiring gaps, staffing risks, and organizational needs.
- Partner with field leaders to understand workforce needs and translate operational priorities into people strategies.
- Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics.
- Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy rollouts.
- Support internal promotions, succession planning, and leadership development.
- Help leaders navigate difficult conversations confidently, fairly, and consistently.
- Identify opportunities to strengthen leadership capabilities and improve team effectiveness.
- Lead employee relations matters and investigations from intake through resolution.
- Identify trends in turnover, attendance, engagement, and performance, partnering with Operations to take proactive action.
- Act as a trusted resource for employees and managers, balancing employee experience with business needs.
- Build strong relationships across markets to maintain a clear pulse on team health, morale, and operational challenges.
- Use employee feedback, people data, and relationships with field leaders to identify opportunities to improve retention and engagement.
- Partner cross-functionally with TA, Payroll, Training, Finance, and Operations to support smooth business operations.
- Advise field leaders on People policies, compliance, documentation, and risk.
- Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision-making.
- Help ensure People practices are applied consistently across markets while accounting for the realities of each store and team.
Requirements
- Experience supporting frontline, hourly, or field-based teams, ideally within food & beverage, hospitality, retail, or another high-volume, customer-facing environment.
- Expertise in handling employee relations issues with sound judgment.
- Comfortable partnering with leaders who manage teams across multiple locations.
- Confident coaching managers to reach solutions and drive results.
- Strong grasp of People Ops fundamentals (onboarding, compliance, documentation, investigations).
- Understanding of operational realities impacting people (staffing, attendance, turnover, scheduling, performance).
- Highly organized and detail-oriented.
- Responsive, action-oriented, and follows through.
- Comfortable with ambiguity, pivots, and fast pace.
- Clear, thoughtful communicator through all mediums.
- Genuinely enjoy supporting people and making the job fun.
Skills
- Employee Relations
- Performance Management
- Talent Development
- Onboarding
- Compliance
- Investigations
- Workforce Planning
- Hiring Strategy
- Talent Acquisition
- HR Systems
- Google Suite
Location
- Brooklyn, NY
- Remote (travel required)
Work Type
- In-person
- Field-facing
- Frequent travel
Experience Level
- 4+ years of HR or People Ops experience
- Experience supporting frontline, hourly, or field-based teams
Salary/Compensations
- $90,000 - $110,000
Benefits
- Equity package
- 15 days of annual leave
- Three health plan options
- Commuter benefits
- Parental leave
- Bereavement leave
- Free coffee, matcha and more
- Regular social outings
- Free Blank Street swag
About the Company
- Blank Street's mission is to become the defining food and beverage brand of its generation.
- They aim to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
- They are motivated by the millions of customers they serve across cities and believe their potential is unlimited.