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About the Role

Amazon Customer Excellence Systems (ACES) is seeking a Senior Program Manager to build and lead multi-year capability programs across All Miles AU Operations, spanning First Mile, Middle Mile, and Last Mile. This is a founding-level, high-impact role at the heart of Amazon Australia's operational transformation, sitting within the ACES Planning Team.

Responsibilities

Own the end-to-end lifecycle of multi-year strategic programs, from problem definition and business case development through to execution, change management, and post-implementation review.
Build and maintain AU's All Miles program roadmap, connecting multiyear planning cycles into a live portfolio with clear milestones, owners, and success metrics.
Influence senior leadership investment and prioritisation decisions through rigorous business case development and data-driven recommendations.
Stand up new operational capabilities across the AU network, designing programs from the ground up in a high-growth, rapidly maturing environment.
Drive end-to-end productivity and cost improvements across First Mile FCs, Middle Mile transportation and sort, and Last Mile delivery stations.
Identify synergies across miles, build programs that unlock network-wide improvements, and translate operational complexity into structured, measurable outcomes.
Combine multiple datasets to surface patterns, quantify opportunity, and build the analytical foundation for every program.
Design and maintain program tracking mechanisms, including business review inputs, milestone dashboards, and scorecard metrics.
Actively seek and apply AI and automation capabilities to accelerate program delivery and embed scalable, technology-driven solutions.
Build and maintain strong relationships across operations, finance, supply chain, technology, and channel partner teams.
Create effective communication plans that keep all impacted stakeholders informed and facilitate alignment.
Lead structured change management for major operational programs, defining change readiness criteria, building adoption plans, and measuring sustained uplift.

Requirements

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Comfortable writing SQL queries, building workflow integrations, and working across disparate data sources
Fluent in automation tooling and workflow design
Ability to build new capabilities, not just maintain existing ones
Ability to drive improvements without direct authority over teams

Skills

Program Management
Project Management
Data Analysis
Metrics-driven Improvement
Strategic Planning
Business Case Development
Change Management
Stakeholder Management
Communication
SQL
Workflow Design
AI
Automation

Location

Australia

Work Type

Full-time

Experience Level

Senior

Education Level

Master's degree or MBA (Preferred)

About the Company

Amazon Customer Excellence Systems (ACES) is the strategic nerve center that connects Amazon Australia's 3-Year Plan and Annual Operating Plan to ground-level operational outcomes.
Amazon Australia is a high-growth, rapidly maturing network.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.