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About the Role
We are seeking an experienced Dining Room Supervisor for our new restaurant concept, Salt. This elevated dining experience will redefine fine dining in Upstate New York, offering an exceptional menu and sweeping views from the seventh floor of the new Crescent Hotel. The restaurant will feature a seafood-focused menu and a signature raw bar. In addition to the main dining room, it will offer a spacious private dining room and heated terraces for outdoor dining beneath the glittering night sky.
Responsibilities
- Supervises staff and maintains services levels.
- Consistently demonstrates outstanding guest service skills and always identifies repeat guests.
- Ensures staff is friendly and welcoming at all times.
- Maintains knowledge of F&B Operation’s internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
- Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
- Maintains professional rapport and confidentiality in communicating with other departments as required by procedure.
- Takes responsibility for ensuring that employees are trained/developed in F&B Operations and monitors business flow to develop efficient training, break and shift schedules.
- Is always available to assist F&B employees at designated outlet locations as needed.
- Regularly monitors the inventory of all F&B supplies and orders supplies as needed.
- Remains current on daily and weekly bus schedules, tracks banquet event orders that may affect business.
- Understands and maintains the highest quality of food and service levels.
Requirements
- High School Diploma or Equivalency required.
- Previous supervisory and F&B experience required.
- Above average verbal and written communication skills required.
- Must possess computer skills with knowledge of Microsoft Office.
- Must possess outstanding guest service skills.
- Previous money handling experience with basic math skills required.
- Ability to organize/prioritize and complete multiple tasks simultaneously.
- Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.
- Must be able to stand/walk for long periods of time and occasionally lift up to 10 lbs.
Skills
- Guest service skills
- Computer skills
- Microsoft Office
- Money handling
- Basic math skills
- Organization
- Prioritization
- Decision making
- Communication skills
Location
- Upstate New York
Work Type
- Swing Shift
- Salaried (non-exempt)
- Full-time
Experience Level
- Experienced
Education Level
- High School Diploma or Equivalency
Salary/Compensations
- $50,000 to $55,000 yearly
Benefits
- Eligibility for overtime
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- Robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Upcoming 5,000-square-foot onsite medical center
- Complimentary shuttles
About the Company
- We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations.
- Turning Stone Resort Casino has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
- Our portfolio includes satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18-hole PGA-level golf courses, and other unique ventures.
- We prioritize the well-being and professional growth of our team members.
- With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff.