Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Customer Success Manager - Technical Account Management role.
Rezi rewrites your resume against Zip's job description. Free.
Tailor your resume to this Senior Customer Success Manager - Technical Account Management role.
Rezi rewrites your resume against Zip's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Customer Success Manager - Technical Account Management posting at Zip — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Customer Success Manager - Technical Account Management posting at Zip — free, in seconds.
About the Role
As a Senior Customer Success Manager (equivalent to a Technical Account Manager), you will manage our rapidly growing customer base across all industries and customer segments. You'll work directly with engineering and product, and collaborate with a variety of stakeholders. You will advise customers on transforming their B2B purchasing processes, creating immediate value and efficiency. This role is ideal for those who enjoy building, creative problem-solving, and working with a world-class team and customers.
Responsibilities
- Define customer business outcomes and partner with customers to deliver those outcomes continuously.
- Act as a trusted procurement advisor and thought partner to educate customers on Zip’s platform and procurement best practices.
- Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
- Maintain high levels of customer engagement and satisfaction, focusing on adoption and loyalty.
- Manage customer health based on data-driven adoption metrics.
- Partner closely with product and engineering to translate business needs into new solutions, while managing customer expectations.
- Train and empower customers to become product specialists and self-sufficient.
- Partner with Sales to manage renewals and achieve target NRR.
- Continuously improve Customer Success assets and processes.
Requirements
- 8+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting.
- B2B SaaS experience in a high-paced environment is a benefit.
- 1+ year in an implementation role (e.g., Solutions Consultant, Implementation Manager).
- Procurement experience (procurement, sourcing, or vendor management background) and/or familiarity with procurement technologies (ERP, HRIS, CLM, GRC, JIRA, ServiceNow).
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
- Strong project management skills to manage a dynamic customer portfolio.
- Creative problem solver with attention to detail.
- Business process-oriented with the ability to think about workflow efficiency.
- Proactive team player able to identify process gaps and willing to help wherever needed.
Skills
- SaaS workflow management tools (low code / no code configuration)
- Procurement systems
- Legal systems
- Financial systems
- IT systems
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Education Level
- MBA
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
About the Company
- Zip is the AI platform for enterprise procurement, built for humans and agents working together.
- The platform orchestrates procurement across teams, tools, and suppliers using AI agents to help companies secure resources for faster innovation.
- Trusted by enterprises like T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, Zip has helped save over $8 billion and process over $500 billion in spend.
- The Zip team includes product leaders from Apple, Airbnb, and Meta, and former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
- Backed by investors including Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation.
- Recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Equal Opportunity
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.