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About the Role
Auror is seeking a Solutions Engineer to join their expanding recognition technology product portfolio, including License Plate Recognition (LPR) and Auror Subject Recognition (ASR). This customer-facing technical role involves pre-sales engineering, proof-of-concept design, and ongoing technical advisory, translating customer needs into technical solutions and ensuring successful deployments.
Responsibilities
- Join sales calls as the technical subject matter expert for LPR and ASR, handling product deep-dives, capability questions, and technical objections.
- Run technical discovery sessions to understand customer environments, existing infrastructure, and integration requirements.
- Scope solutions accurately, identifying risks or constraints early.
- Produce technical documentation and implementation plans, including integration guides, third-party hardware compatibility requirements, and site assessment summaries.
- Deliver compelling, tailored demonstrations of Auror's Core product and LPR / ASR solutions.
- Design proof-of-concept scope and success criteria in partnership with the Technical Project Management team.
- Track and report on PoC outcomes, synthesising findings for stakeholders and feeding learnings back into future PoCs and pitches.
- Serve as a trusted technical advisor to prospects and existing customers, fielding questions about system architecture, data handling, privacy, and integration pathways.
- Guide existing customers through the technical requirements of expansion, covering placement, network configuration, lighting, and data flows.
- Translate customer technical requirements into clear briefs for the Product and Deployment teams.
- Work closely with Product to surface recurring technical objections, capability gaps, and customer feedback.
- Partner with Customer Success to hand off technical context cleanly and stay looped in as new technical needs surface.
- Act as the sales team's technical backup through the deal cycle.
- Feed insights from the field into Sales enablement materials and product positioning.
- Build a strong, collaborative relationship with the Technical Project Management team.
Requirements
- Hands-on experience in a technical pre-sales, solutions engineering, or technical implementation role working with facial recognition, LPR, CCTV, or physical security technology.
- Genuine ability to translate customer needs into technical solutions.
- Comfortable discussing IT infrastructure at a high level and assessing how technology fits into a customer's existing environment.
- Ability to flag practical requirements like Linux fundamentals or mobile device compatibility.
- Structured approach to problem-solving.
- Comfortable with ambiguity and able to prioritise across multiple concurrent customers and opportunities.
- Takes privacy and ethical use of technology seriously.
- Confident discussing data handling, retention policies, and responsible AI.
- Self-starter who improves the systems around them.
- Working understanding of retail case management software and how Auror drives value through risk detection.
- Strong alignment to Auror's Guiding Principles.
Skills
- Facial recognition
- License Plate Recognition (LPR)
- Auror Subject Recognition (ASR)
- Pre-sales engineering
- Proof-of-concept design
- Technical advisory
- Customer-facing technical role
- Product demonstrations
- System architecture
- Data handling
- Privacy
- Integration pathways
- Linux fundamentals
- Mobile device compatibility
- Problem-solving
- Prioritisation
- Ethical use of technology
- Retail case management software
Location
- US
- Canada
- Australia
- New Zealand
- UK
Work Type
- Full-time
Experience Level
- Depending on the level of experience
Salary/Compensations
- £78,000 - £90,000
Benefits
- Competitive salary range
- Annual bonus eligibility for £4,125 if revenue goals are met
- 29 days of annual leave per year, plus public holidays
- Employee share scheme
- 10 paid Wellness Days per year
- Healthy work/life blend
- Friday afternoons off
- Focus on mental and physical health
- Private Medical Insurance with Vitality
- 12 weeks paid parental leave for birth parents
- 6 weeks paid parental leave for non-birth parents
- Personal growth support for courses, conferences, or events
- Regular team lunches and social events during work hours
About the Company
- Auror is empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally.
- Founded in New Zealand 12 years ago, Auror works with leading retailers across the US, Canada, Australia, New Zealand, and the UK.
- Auror's mission is to reduce violent retail crime by 50% in 5 years.
- The company is embracing the potential of AI to enhance impact, detection, customer support, and internal workflows.
- Auror is committed to responsibly incorporating AI into its work and products.
Equal Opportunity
- With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.