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About the Role

This role is responsible for managing the end-to-end product life cycle, including market research, competitor analysis, pricing, strategy development, and modernizing product offerings for a unified customer experience. The Consumer Credit Card Portfolio Stimulation Execution Product Manager will collaborate with cross-channel partners on the error-free delivery of existing consumer credit card stimulation programs, ensuring end-to-end delivery, communication, and fulfillment across various channels.

Responsibilities

Identifies and creates comprehensive plans for product development and deployment, including supporting sales training programs and marketing materials.
Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities.
Provides information on product trends to sales and marketing teams.
Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs.
Manages risk through implementing and monitoring effective controls in partnership with key support partners.
Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors.
Drives the optimization of Consumer Credit Card portfolio stimulation initiatives, ensuring alignment and execution across Call Center, Financial Center, and Digital channels.
Creates industry-leading client experiences by partnering with Competitive Intelligence to benchmark best practices.
Aligns stakeholders, including Legal, Risk, Marketing, and Operations, to ensure client communications and experiences are transparent, compliant, and aligned with enterprise objectives.
Provides leadership and governance over channel execution and fulfillment processes.
Champions the use of Voice of the Client / Associate programs, complaint deep dives, and call listening insights.
Leads continuous improvement efforts across client and associate experiences.
Serves as a subject matter expert for portfolio stimulation strategies.
Establishes monitoring frameworks to measure associate readiness, operational efficiency, and risk management.
Acts as a trusted advisor to leadership, providing strategic recommendations and data-driven insights.

Requirements

5+ years of card product or related experience
Ability to work across functional areas to manage risk and drive continuous improvement
Ability to effectively facilitate meetings, capture key outcomes/actions and own project/process documentation
Proficient in MS Word, Excel and PowerPoint
Conveys out‐of‐the box ideas and solutions, embraces change with a future‐forward mindset, and challenges the status quo
Ability to engage across business lines and develop strong working relationships with business partners and all levels of management
Management of operational risks through implementing and monitoring effective controls in partnership with key support partners
Exhibit a strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influence
Strong experience in documentation, evaluation, and improvement of complex business processes with a demonstrated ability to be detail-oriented on business process concepts
Strong communicator with experience creating materials for education internally and externally across all levels and organizations
Excellent organizational skills, including ability to multi-task and drive projects to completion

Skills

Attention to Detail
Collaboration
Oral Communications
Presentation Skills
Reporting
Continuous Improvement
Executive Presence
Problem Solving
Process Management
Product Management
Business Analytics
Influence
Innovative Thinking
Market Analysis
Strategic Thinking
Issue Management
Recording/Organizing Information
Written Communication

Location

US - MA - Boston
US - NY - New York

Work Type

Onsite

Education Level

Undergraduate degree or equivalent work experience

Salary/Compensations

$103,500.00 - $150,100.00 annualized salary

Benefits

Discretionary incentive eligible
Eligible for annual discretionary award based on performance
Industry-leading benefits
Access to paid time off
Resources and support for employees

About the Company

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
We value the unique perspectives individuals bring from all backgrounds and career paths.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Equal Opportunity

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.