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About the Role

The Release Operations Manager is responsible for the day-to-day leadership and oversight of the Release Operations team, ensuring productivity targets are met while maintaining accurate and timely release and rating activities. This role involves coaching and mentoring team members, resolving operational issues, driving process efficiency, and partnering with management on workforce planning and operational initiatives.

Responsibilities

Manage Release Operations team members on a day-to-day basis.
Recruit, coach, guide, train, plan, and develop team members.
Assist with performance reviews and identify development opportunities for team members.
Conduct staff meetings as required.
Review work flow to identify and remove production barriers and implement improved processes.
Provide feedback to management on schedule adjustment requirements based on demand flow.
Monitor team members against key performance indicators and communicate progress.
Ensure accurate and timely EDI release and rating of all shipments in all modes of transportation.
Assist the team to meet performance objectives as necessary.
Review vendor partner feedback and statistics on service level performance.
Maintain excellent working relationships with internal and external stakeholders.
Facilitate relationships between vendor partners, Release Operations, Client Service Teams, Support Services, and other internal departments.
Provide technical expertise in Customs regulations.
Plan employee scheduling and hours of work to ensure efficient resource utilization in a 24/7 environment.
Accountable for Release Operations service levels.
Review and analyze changes in regulations and trade initiatives and identify impacts.
Identify process improvements and efficiencies to enhance client service and operations.
Participate in the development, coordination, and implementation of process changes.
Monitor Border hold work queues to ensure corrections and resolve escalations.
Perform other related duties as assigned.
Adhere to established policies and procedures.

Requirements

Ability to lead a team of employees in a service delivery environment while providing coaching and guidance.
Fully conversant with all applicable Customs laws, regulations, procedures, and industry practices.
Strong interpersonal and communication skills (both verbal and written).
Strong customer service orientation.
Strong organizational skills with the ability to meet tight deadlines.
Advanced Microsoft Office skills.
Analytical and problem-solving skills.
Ability to work in a fast-paced environment and handle a large volume of work.
Strong team player.
Must be able to work 2pm to 10:30pm, or 3pm to 11:30pm EST.

Skills

Customs brokerage
Import operations
Coaching
Mentoring
Process improvement
Team leadership
Communication
Customer service
Organization
Microsoft Office
Analytical skills
Problem-solving

Location

NY Amherst - US083
HomeOffice Chicago
HomeOffice Florida
HomeOffice Georgia
HomeOffice Illinois
HomeOffice Kentucky
HomeOffice Massachusetts
HomeOffice Michigan
HomeOffice Minnesota
HomeOffice New Jersey
HomeOffice New York
HomeOffice North Carolina
HomeOffice North Dakota
HomeOffice Ohio
HomeOffice Pennsylvania
HomeOffice South Carolina
HomeOffice Tennessee
HomeOffice Texas

Work Type

Full Time
HomeOffice

Experience Level

5 years of related experience

Education Level

Associates Degree or post-secondary education

Salary/Compensations

61,515-80,000 USD

Benefits

Competitive compensation
Comprehensive benefits
Incentive opportunities
Professional development

About the Company

Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.
Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
Our fast-paced and collaborative environment offers the opportunity to work with leaders in the industry, receive recognition for achievements and develop expertise in the complex and evolving world of trade.
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive.
Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.
Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development.
Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions.

Equal Opportunity

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives.
Inclusiveness makes us stronger and better at what we do.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate.
Accommodations are available for applicants and employees with disabilities throughout the recruitment process.