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About the Role
Plan Member Administration is seeking a dynamic and high-performing individual to manage eligibility data for client implementations and amendments within a fast-paced, flexible, supportive, and team-focused environment.
Responsibilities
- Act as a key liaison for Plan Member Administration with respect to Traditional Corporate New Issue implementations.
- Attend internal and client meetings to gather, receive, compare, and audit client eligibility data for electronic upload.
- Manage ongoing eligibility data during the warranty period, including the creation and implementation of electronic eligibility files.
- Manage ongoing amendments for traditional Corporate clients, reviewing changes and updating eligibility data.
- Load and report on member data using various administrative systems.
- Provide expertise on related systems, procedures, file specifications, and manual updating.
- Provide technical and administrative support to other departments.
- Participate in troubleshooting and problem analysis to resolve client issues.
- Manage dedicated client caseloads, organizing and prioritizing to ensure high customer service and meet deadlines.
- Liaise with the IS team on data/system issues and provide testing support.
Requirements
- Experience in a technical role, preferably related to review and/or manipulation of large data files.
- Proven experience with MS Office, with intermediate to advanced Excel knowledge.
- Analytical, investigative, and problem-solving skills and experience.
- Customer service experience with a high aptitude for relationship building.
- Post-secondary degree or an equivalent combination of education and work experience.
- Previous experience with Group Benefits and associated products is an asset.
Skills
- MS Office
- Excel
- Analytical skills
- Investigative skills
- Problem-solving skills
- Customer service
- Relationship building
- Time management
- Organizational skills
- Accuracy
- Attention to detail
- Independent work
- Teamwork
- Ownership
- Accountability
- Interpersonal skills
- Written communication skills
- Verbal communication skills
- Initiative
- Confidence
- Resilience
- Learning new systems and processes
- Multitasking
- Adaptability
Location
- Montreal, Quebec
Work Type
- Hybrid
Experience Level
- Intermediate
- Advanced
Education Level
- Post-secondary degree or equivalent combination of education and work experience
Salary/Compensations
- $52,650.00 CAD - $87,750.00 CAD
Benefits
- Health coverage
- Dental coverage
- Mental health coverage
- Vision coverage
- Short-term disability coverage
- Long-term disability coverage
- Life insurance coverage
- AD&D insurance coverage
- Adoption benefits
- Surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education resources
- Financial counseling resources
- Holidays
- Vacation days
- Personal days
- Sick days
- Statutory leaves of absence
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- At Manulife/John Hancock, we embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.