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About the Role
The Taylor Stitch Keyholder is an integral part of the success of our brick & mortar locations. In this role, you'll represent our brand and values in every customer interaction, take on a trusted leadership role on the sales floor, open and close the store, support the Store Manager, and help guide the team in their absence. Our stores are vibrant hubs where we deliver world-class customer service in a friendly, casual atmosphere while driving top-line sales.
Responsibilities
- Actively greet and engage with every customer
- Offer customers polite and supportive guidance on style and fit
- Learn and apply extensive product knowledge to highlight the unique features and benefits of our products
- Collaborate with the e-commerce customer service team to provide a seamless customer experience
- Handle returns, exchanges, repairs, alterations, and customer concerns with care and understanding
- Open and close the store in accordance with Company procedures, including handling keys and alarm codes
- Oversee daily sales floor operations and support the team in the absence of the Store Manager
- Assist with cash handling, register reconciliation, and end-of-day reporting
- Support onboarding and coaching of new team members on sales techniques and product knowledge
- Meticulously maintain a clean, well-merchandised store and stockroom
- Assist in maintaining accurate daily inventory for your store
- Assist in managing clothing alterations
- Keep the store dynamic, engaging, and exceptionally well-merchandised
Requirements
- Previous retail or sales experience
- Excellent attendance and punctuality practices
- Strong sales and customer service skills
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Self-motivated, proactive, and positive demeanor, with the confidence to lead by example
- Ability to work effectively with, and provide guidance to, a team
- Ability to work weekends
- Ability to stand for up to 8 hours
- Ability to walk up and down staircases while carrying boxes, product, and other store-related items
- Ability to regularly perform store cleaning and maintenance
- Ability to safely lift boxes up to 30 lbs
- Comfort using ladders
Skills
- Sales
- Customer Service
- Organizational Skills
- Attention to Detail
- Written Communication
- Verbal Communication
- Leadership
Location
- San Francisco, CA
Work Type
- Full-time
Salary/Compensations
- Competitive hourly rate plus commission
About the Company
- Taylor Stitch is a men's lifestyle company based in San Francisco that designs timeless, high-quality, sustainable clothing. We're known for exceptional customer service, both in our stores and online.
- The Digital Stronghold is a portfolio of men's lifestyle and performance brands — including Taylor Stitch, The Tie Bar, Boston Scally, Pedal Mafia, and Glade Optics — united by a commitment to quality, craftsmanship, and exceptional customer experience.
- Our Values: Own the outcome, Move with purpose, Speak truth, listen fully, Learn and share, Drop the ego, Build for the long haul.