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About the Role
We’re looking for a curious and empathetic Staff Experience Researcher who is passionate about understanding user needs. Joining the Checkout team, you’ll play a vital role in uncovering deep insights that inform the creation of user-centered experiences across a consumer’s end-to-end purchasing journey. You’ll help us explore needs and uncover pain points, contributing to a positive experience for customers. While you will be the go-to for survey research, we want you to approach every problem with a method-agnostic mindset. Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing partners and stakeholders in developing experiences centered around checkout.
Responsibilities
- Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance.
- Perform more-complex analysis using highly specialized product knowledge and advanced business expertise.
- Lead functional projects and programs that enhance user experiences based on research findings.
- Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends.
- Develop and implement research methodologies that optimize user testing and data collection processes.
- Contribute to the continuous improvement of research practices and team efficiencies.
Requirements
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- 7+ years relevant experience in market research, product strategy and/or marketing, both on the client/brand-side and vendor-side.
- Experience conducting research among large, enterprise merchant decision-makers and developers.
- Proven track record leading large‑scale, vendor/partner-collaborative survey research programs.
- Comfort with ambiguity: work closely with stakeholders, approach discussions with a method-agnostic mindset.
- Background in payments, fintech, financial services, or platform ecosystems in the financial services space.
Skills
- Survey research
- Method-agnostic mindset
- Communication
- Collaboration
- User testing
- Data analysis
- SPSS
- Python
- R
- SAS
Location
- Austin, Texas
- Chicago, Illinois
Work Type
- Hybrid
Experience Level
- Staff
- 5+ years relevant experience
- 7+ years relevant experience
Education Level
- Bachelor’s degree
Salary/Compensations
- Austin, Texas: ($145,000.00 - $215,050.00 Annually)
- Chicago, Illinois: ($145,000.00 - $215,050.00 Annually)
Benefits
- Annual performance bonus
- Equity
- Other incentive compensation
- Comprehensive, choice-based programs to support physical, emotional, and financial wellbeing
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support your mental health
About the Company
- PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
- We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
- We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.
- PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
- We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds.
- We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.
- Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.
- We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.
- We also help merchants connect with their customers, process exchanges and returns, and manage risk.
- We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
- Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
- Click Here to learn more about our culture and community.
- Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Equal Opportunity
- PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
- In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
- If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.