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About the Role
The Group Insurance Billing Senior Analyst supports high complexity accounts to ensure service level adherence. This role operates as a highly skilled analyst and subject matter expert, providing input on complex issues utilizing Group Insurance experience. The analyst may support daily workload, identify critical inputs, and alert leads of issues. They solve problems by precedent and detailed instructions, escalating complex issues when necessary. Collaboration with internal and external clients may be required to execute complex solutions and provide best practice options. This role may also involve supporting process documentation, continuous improvement, and training to ensure client metrics and SLAs are met. Leadership and a positive, problem-solving attitude are expected to guide team members through training and coaching.
Responsibilities
- Serve as a Subject Matter Expert to support case management utilizing previous Group Insurance experience.
- Identify and resolve complex billing issues with group insurance expertise.
- Support Receivable and Suspense Management over an assigned book of business consisting of mid-level or complex customers.
- Resolve Billing Related Customer issues through coordinated efforts with internal and external stakeholders.
- Support special internal functional projects and ad hoc requests and/or reporting.
- Identify root causes for customer dissatisfaction and recommend new tools or articulate how existing tools can improve overall customer satisfaction.
- Adhere to client Service Level Agreements and department's products key performance requirements and any reporting.
- Utilize strong organizational skills to manage multiple priorities under tight time constraints, work through ambiguity, and work effectively with various vendors.
- Support team in addressing escalations, connecting with broker or account management as well as internal leadership.
- Provide support and training for new employees.
- Support client relationship with high-quality communication, reliability, proactiveness and follow through.
Requirements
- Minimum 3 years’ experience in Group Insurance Complex Billing, AR Reconciliation and/or Collections.
- Minimum 3 years’ experience with MS Office to include Excel Reconciliation.
- Experience researching, resolving, tracking and following up on financial issues inquiries such as outstanding balances.
- Direct customer service issue resolution and client interaction experience.
- Strong MS Excel to include Reporting, Reconciling, Pivot Tables, VLOOKUPS.
- Experienced with client/vendor relationship management.
- Strong written and verbal communication skills.
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
- Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
- Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
- At Accenture a criminal conviction history is not an absolute bar to employment.
- The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
- Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Skills
- Group Insurance experience
- MS Office
- Excel Reconciliation
- MS Excel
- Reporting
- Reconciling
- Pivot Tables
- VLOOKUPS
- Client/vendor relationship management
- Written communication skills
- Verbal communication skills
- Organizational skills
- Interpersonal skills
Location
- Remote
Work Type
- Remote
Experience Level
- Senior Analyst
- Minimum 3 years’ experience in Group Insurance Complex Billing, AR Reconciliation and/or Collections
- Minimum 3 years’ experience with MS Office to include Excel Reconciliation
Salary/Compensations
- California $26.39 to $57.69
- Colorado $26.39 to $49.86
- Connecticut $26.39 to $49.86
- District of Columbia $28.08 to $53.08
- Illinois $24.42 to $49.86
- Maine $22.45 to $42.45
- Maryland $26.39 to $49.86
- Massachusetts $26.39 to $53.08
- Minnesota $26.39 to $49.86
- New York $24.42 to $57.69
- New Jersey $28.08 to $57.69
- Ohio $24.42 to $46.15
- Virginia $24.42 to $53.08
- Washington $28.08 to $53.08
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Long-term disability coverage
- 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
About the Company
- Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
- We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
- Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
- We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
- Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
- We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
- Visit us at www.accenture.com
Equal Opportunity
- We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
- As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
- Inclusion and diversity are fundamental to our culture and core values.
- Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
- Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
- If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
- Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
- If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
- We believe that no one should be discriminated against because of their differences.
- All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
- For details, view a copy of the Accenture Equal Opportunity Statement
- Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
- Accenture is committed to providing veteran employment opportunities to our service men and women.