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About the Role

Deliver impactful information to users at the right time and in the right way, contributing to content requirements, strategy, structure, and creation at the project level.

Responsibilities

Contribute to content design activities including client workshops, user interviews, and creative brainstorms.
Apply UX fundamentals such as user needs, journeys, tasks, flows, interaction patterns and accessibility when shaping content.
Create content and key content design deliverables: content style guides, content matrices, copy decks, and presentation decks.
Create and hand over content requirements based on relevant business objectives, technical information, and design considerations.
Support the definition of information architecture and content structure at the project level.
Contribute to product design projects from discovery through delivery, supporting activities such as journey mapping, concept development, prototyping, testing and iteration.
Work closely with UX/UI designers and researchers to align content with journeys, wireframes, prototypes and design systems.
Support design research activities at a project level, helping turn insight and feedback into clearer content and experience decisions.
Work in collaboration with client teams to understand the user, business, and brand context.
Present content and experience design thinking clearly, explaining the rationale behind decisions and showing how they support user needs, business goals and design intent.
Share content best practices in pitch efforts and client meetings to support new business development efforts.
Attend and help plan studio and community events and workshops.

Requirements

Experience in translating business and customer requirements into compelling content across different touchpoints.
Strong understanding of accessibility guidelines and experience in designing to industry-recognised standards.
Experience supporting online and offline workshops and interviews to inform or validate design decisions.
Ability to communicate effectively with colleagues, clients, and partners, verbally and in writing.
Working knowledge of the content landscape: content design, content strategy, information architecture, and content operations.
Understanding of human-centred design, design thinking mindset and approaches.
Strong interpersonal skills, a positive attitude, and the ability to thrive in a collaborative environment with multi-disciplinary teams.
Previous work using GDS (Government Design System) is very desirable.
Show curiosity about AI and emerging technologies, including how they may support content design, research synthesis, prototyping and responsible experience design.
Believe strategic thinking should be supported by tangible solutions that help clients connect to their users through memorable experiences.
Understand content design as a discipline and a practice and be committed to developing your expertise.
Demonstrate an ability to deliver what you commit to, with care and consistency.
Applications should include a portfolio demonstrating content craft, process, decision-making, and relevant experience across digital products or services.
Flexibility and mobility are required to deliver this role.
There will be a requirement to spend meaningful time on-site with clients, partners, and teams to enable delivery of the first-class experiences we are known for.
Some clients require background checks.
You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.

Skills

Content design
Content strategy
Information architecture
Content operations
Human-centred design
Design thinking
UX fundamentals
Accessibility guidelines
AI and emerging technologies

Location

London

Work Type

Hybrid working
On-site with clients

Experience Level

Junior
Career Level: 10

Salary/Compensations

Competitive salary package

Benefits

25 days' annual leave
Private medical insurance
3 additional days' leave per year for charitable work

About the Company

Accenture Song accelerates growth and value for our clients through sustained customer relevance.
Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Opportunity

Accenture is an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.