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About the Role

The CPI Supervisor performs complex consultative services, technical assistance, and supervisory work. This position manages administrative staff and a unit of caseworkers responsible for conducting Investigations and Alternative Response (AR) cases within the CPI Division. The Supervisor provides case consultations and monitors case status, utilizing data to identify trends and patterns related to risk and child safety issues. The role requires daily assessment and decision-making of child safety issues, with regular on-call duties including holidays and weekends. The position oversees the unit in accordance with Child Protective Services Handbook, Title III of the Texas Family Code, and Minimum Standards of child-placing agencies.

Responsibilities

Oversees, directs, and staffs case actions related to safety, risk, and permanency daily.
Ensures timely contact is made on all cases and staff continually assess child safety.
Reviews case records to ensure documentation reflects all contacts are accurately entered.
Evaluates unit performance through case readings, review of safety assessments, and reassessments.
Ensures referrals to community resources are provided when they will reduce danger to a child.
Reviews cases submitted for closure in accordance with Department policies and procedures.
Confers with program leadership when unresolved danger indicators or high-risk factors occur.
Implements program guidelines, performs administrative functions for staff, and conducts unit meetings.
Reviews abuse/neglect intakes routed to the unit on a daily basis.
Provides case consultation to assess and mitigate child safety and risk-related issues.
Ensures all time and leave are entered into the Centralized Accounting and Payroll/Personnel System (CAPPS).
Provides oversight, regulation, and manages all overtime accumulated by staff.
Provides training and conducts monthly meetings with staff to convey important communications, address trends, discuss operations, provide CPI updates, and support team cohesiveness.
Interviews, selects, hires, manages, and develops staff.
Conducts field visits with staff, reviews performance data, holds monthly conferences, trains, and completes performance appraisals.
Evaluates unit performance through case readings, computer reports, and observation of unit operations.
Works to educate and develop competent staff that can engage, support, and empower families.
Provides guidance and direction on policy, procedures, best practices, and ongoing support through professional development.
Consults with unit staff and interprets program policy and procedures to agency staff, parents, children, youth, caregivers, volunteers, advocates, judges, educational, juvenile justice, other stakeholders, and the general public.
Develops and maintains effective working relationships with internal and external stakeholders.
Represents the program at meetings, conferences, workgroups, hearings and other events.
Performs other duties as assigned and required to maintain unit operations.

Requirements

Applicants selected for hire must pass a background check and, if applicable, a driver’s record check.
State of Texas employees are required to maintain the security and integrity of critical infrastructure.
Staff must be familiar with WCAG 2.1 AA and Section 508 to create accessible content.
Employees must provide documentation to DFPS to show their identity and authorization to work in the US.

Skills

Knowledge of state and federal laws and regulations related to the INV/AR program.
Specialized knowledge of INV/AR program and child welfare practice.
Strong verbal and written communication skills.
Skill at establishing and maintaining productive working relationships both internally and externally.
Ability to operate a personal computer and use various software packages.
Ability to prepare clear and concise reports.
Ability to gather, assemble, correlate and analyze facts.
Ability to prioritize and manage multiple responsibilities.
Ability to understand new information effectively and quickly.
Ability to plan, direct and assign responsibilities and supervise the work of others.
Ability to work with people from a variety of backgrounds and professions.
Ability to represent Child Protective Investigations effectively with key stakeholders.

Location

AUSTIN

Work Type

Full time
Regular

Experience Level

Senior-level
Supervisor

Education Level

Bachelor’s degree from an accredited college or university
60 accredited college credit hours
90 accredited college credit hours
Completion of Phase I Child Protective Services Specialist Certification
Completion of the Child Protective Services Supervisor Certification
Degree in Social Work, Human Services (Psychology, Sociology, Child & Family Studies, or Counseling), or Criminal Justice

Salary/Compensations

$5,541.67 - $7,761.50 Monthly

Benefits

100% paid health insurance for employee, and 50% paid for eligible family members.
Retirement plans with lifetime monthly payments after five years of state service.
Options to save even more with 401(k) and 457 plans.
Paid vacation, holidays, and sick leave.
Optional dental, vision, and life insurance at low rates.
Flexible spending accounts for added tax savings on health and dependent care.
Employee discounts on gym memberships, electronics, and entertainment.
Potential qualification for Public Service Loan Forgiveness.

About the Company

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive.
DFPS does this through investigations, services, and referrals.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.