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About the Role

The Overnight Support Worker plays a key role in ensuring the safety and well-being of residents and the building during overnight hours within the Supportive Housing Program. This program provides housing and onsite psychosocial and primary care supports for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges.

Responsibilities

Provides reception services to staff and residents living in supportive housing program
Ensures the safety of the building and its occupants after regular business hours
Ensures the zero-guest policy is always enforced
Monitors activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately
Implements crisis response strategies, including de-escalation, support, debriefing, etc. when necessary
Completes hourly rounds on the participant floors
Provides after hours supportive counselling to residents when required
Re-directs any visitors and responds to issues appropriately
Performs lock up and alarm duties in accordance to established procedures
Responds to the 24-hour resident personal alarm system according to appropriate procedures
Understands how to operate, trouble shoot and contact the 24-hour response team for the emergency response system as necessary
Carries out appropriate First Aid responses, when necessary
Works effectively with other team members, including on site Home Support Workers, to address resident and building issues
Completes a detailed participant activity log & shift exchange, reporting any incidents, occurrences, health and safety risks, status of resident community, resident interpersonal conflict
Understands risk management procedures and responds professionally and appropriately
Responds to all emergency situations, such as managing a resident emergency (e.g. illness, fire in the unit or building), or emergency that affects building operations (e.g. elevator breakdown, power failure)
Be prepared to work in environments where they might be pest control and hoarding issues
Be prepared to work in environments where there may be death and dying
Be prepared to work in environments where there may be drug use
Other duties assigned by the management team

Requirements

Two-year diploma in social services or certification in security
Minimum three (3) years of demonstrated experience working with older adults and/or seniors with mental health, addictions issues, and street involvement
Ability to interact effectively with high risk, marginalized, and vulnerable individuals
Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills
Demonstrated ability in written, oral, and interpersonal communication skills
Demonstrated ability to work independently within established agency policies and procedures
Demonstrated ability in conflict resolution and crisis intervention skills
Demonstrated use of good judgment
Experienced team player
Demonstrated competency with using computers, databases, and web-based applications
Knowledge of geriatric and aging issues
Knowledge of harm reduction approach
Knowledge of mental health act
Knowledge of community resources and various systems in Toronto
Might work in environments where clients use substances
Might work in environments wherein clients have incontinence issues
Clients may exhibit responsive behaviours including profanities and expletives
Able to lift 40lbs

Skills

Crisis response strategies
De-escalation
Support
Debriefing
Supportive counselling
First Aid
Risk management
Conflict resolution
Crisis intervention
Written communication
Oral communication
Interpersonal communication
Independent work
Teamwork
Computer competency
Database competency
Web-based application competency

Location

185 Cummer Avenue, Toronto, ON

Work Type

Part Time
Onsite

Experience Level

Minimum three (3) years of demonstrated experience working with older adults and/or seniors with mental health, addictions issues, and street involvement

Education Level

Two-year diploma in social services or certification in security

Salary/Compensations

$24.48 / hour

About the Company

The Supportive Housing Program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges.
The program offers onsite psychosocial and primary care supports aimed at promoting stability, wellness, and self-sufficiency within a supportive community environment.
Residents receive a wide range of supports, including intensive case management, harm reduction and addiction support, therapeutic and supportive counselling, 24-hour staffing, assistance with activities of daily living, nursing services, life skills development, and social, recreational, and volunteer opportunities.
The program’s approach is guided by WoodGreen’s commitment to community development, anti-discrimination, and harm reduction principles, while working within relevant legislation and regulatory requirements.

Equal Opportunity

WoodGreen is an equal opportunity employer.
We are committed to providing an inclusive and barrier-free selection process and work environment.
If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required.
Information received relating to accommodation will be addressed confidentially.