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About the Role

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our team. SHG is an organization whose success is rooted in its service culture, with a mission to exude hospitality, be respectful and authentic, prioritize stakeholder needs, and make a positive impact.

Responsibilities

Monitors daily status of rooms, rates, discount rates and packages.
Maintains current list of available rooms for walk situations.
Coordinates blocking of rooms.
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
Ensures recognition of employees is taking place across areas of responsibility.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures staff communicates effectively with the Housekeeping team.
Maintains productive relationship with Valet Parking provider.
Regularly reviews department budget to meet budgeted wages and general expenses.
Checks printed registration cards against information on arrival report and rectifies any discrepancies.
Ensures prompt and courteous service to guests.
Pre-registers guests according to standards.
Completes and monitors employee schedule.
Monitors VIP arrivals.
Keeps track of rooms to ensure accurate status and readiness for check-in.
Hires, coaches and disciplines direct reports.
Interacts positively and professionally with guests to resolve issues.
Acts as Manager on Duty as required.
Works nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business objectives.

Requirements

Minimum of three (3) years in a similar leadership role (e.g., Front desk supervisor, Assistant Front Office Manager).
Minimum of High School education, post-high school education preferred.

Skills

Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
In-depth knowledge of hotel Front Desk operations

Experience Level

Minimum of three (3) years in similar leadership role

Education Level

High School education
Post-high school education preferred

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

About the Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.
We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries.
Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Equal Opportunity

Schulte Hospitality Group is an Equal Opportunity Employer.